IDEXX · 17 hours ago
Technical Service Consultant
Scarborough, ME
Full-time
Hybrid
New Grad, Entry Level
$26/hr - $26/hrIDEXX is looking to add a technical support team member to their water customers. The role involves providing technical support for water instruments and products, ensuring high customer service, and coordinating with product support teams.
BiotechnologyHealth CareLivestockVeterinary
Responsibilities
You will work on issues in a timely and empathetic manner through to closure to ensure that we provide the highest level of customer service
You will spend time answering questions over the phone as well as e-mail
You will have technical resources at your fingertips to help navigate complex situations
You will log all information about cases in Salesforce
You will liaise with customers, keeping them up to date with the progress of their instrument service events or product investigations
You will coordinate responses from product support team (R&D) to the customer
Where necessary, you will attend and report issues to weekly customer satisfaction meeting
Qualification
Required
Customer facing experience (for example, customer service, technical support or sales experience)
Degree in a scientific field preferred (Biology)
You will possess reasoning and analytical skills to resolve issues
You will have phone skills, with ability to establish rapport
You have communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner
Benefits
Eligible for annual bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
Company
IDEXX
10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job.
Founded in 1983
10001+ employees
H1B Sponsorship
IDEXX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (18)
2023 (20)
2022 (28)
2021 (21)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
unknown1991-06-21IPO
1984-01-01Seed
Leadership Team
Sharon Underberg
Executive Vice President, General Counsel and Corporate Secretary
Angie DeRusha
Director Global Marketing Strategy
Recent News
2026-01-16
PharmiWeb
2026-01-15
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