Apply on Employer Site

SeaWorld Parks & Entertainment · 20 hours ago

Entertainment Specialist

Langhorne, PA

Full-time

Onsite

New Grad, Entry Level

SeaWorld Parks & Entertainment is seeking enthusiastic individuals to join their team at Sesame Place. The Entertainment Specialist will support Creative Show Operations Managers in workforce planning, scheduling, and executing entertainment offerings while adhering to organizational policies and laws.

Digital EntertainmentEducationParksTravel

Responsibilities

You will support the Creative Show Operations Managers in workforce planning and scheduling

You will also assist in the execution and operation of the Entertainment offerings at Sesame Place Philadelphia while carrying out responsibilities in accordance with the organization’s policies and applicable laws

Serve as primary scheduling editor for the Entertainment Department

Schedule Entertainment ambassadors in operational and rehearsal shifts in accordance with company policy and based on the line schedules and rehearsal plan set by department leadership

Manage Entertainment ambassador time off requests and shift requests

Monitor department scheduling email inbox and maintain communication with ambassadors with scheduling concerns and questions

Analyze labor and staffing patterns

Identify trends and make recommendations for process improvement

Assist with creating and executing Character Training and Guest Service Training programs within the Entertainment Department

Provide support with the hiring, development, and performance evaluation of the Entertainment team, including the assisting with the organization of auditions, interviews, and completion of appropriate paperwork and administering of developmental documentation

Provide support for the operations of the Entertainment department, labor/payroll management, adhering to child labor laws, and assisting with operational duties as needed

Provide support for the production teams during rehearsals by running rehearsals, providing choreography and show direction, and documenting production information/materials

Provide support for the events teams by assisting with event installation, event execution/operation, and strikes as needed

Practice safety as it pertains to SEA Best Practices and Standards and all other relevant industry guidelines

Qualification

SchedulingPerformance skillsMicrosoft Office SuiteChoreography experienceCustomer serviceOrganizational skillsCommunication skillsInterpersonal skillsTeamworkActive listeningFlexibility

Required

At least 18 years of age

Must have valid driver's license

Performance skill in dance, musical theater, or walk around character performance required

Strong organizational, communication, and interpersonal skills

Excellent multi-tasking and time management skills

Active listener with the ability to anticipate guests and ambassadors needs

Flexibility to perform varied duties

Must be able to lift, push, pull and/or carry up to 50 lbs

Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed

Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)

Must be able to work indoors and outdoors, in varying weather, to include extreme heat. Position may be exposed to fumes, dust, odors and cold/heat temperature extremes

Perform cleaning duties; including use of cleaning chemicals and using the proper PPE

Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays

Must be flexible in work locations as placement will depend on business needs and career development opportunities

Preferred

High School Diploma or equivalent preferred

Proficient in Microsoft Office Suite with high aptitude for computer software systems

Choreography or show direction experience preferred

Experience working with diverse cultures and backgrounds is preferred

Benefits

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care Flexible Spending Accounts

Employee Assistance Program

Legal Assistance Plan

Company

SeaWorld Parks & Entertainment

Glassdoor3.3

SeaWorld Parks & Entertainment™ is a leading theme park and entertainment company providing experiences that matter and inspiring guests to protect animals and the wild wonders of our world.

Founded in 1959