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JPMorganChase · 15 hours ago

Digital Learning Designer, Senior Associate

1111 Polaris Pkwy, Columbus, OH, 43240, US

Full-time

Onsite

Mid Level

3+ years exp

JPMorganChase is a leading financial services firm, and they are seeking a Senior Associate Digital Learning Designer to manage the full lifecycle of digital learning products. This role involves partnering with stakeholders to design and develop effective digital learning solutions that enhance skills and drive business outcomes.

Asset ManagementBankingFinancial Services

Growth Opportunities

Responsibilities

Design and develop interactive eLearning and microlearning end-to-end, including branching scenarios, simulations, and video-based experiences

Apply instructional design and learning science principles (e.g., spacing, retrieval practice, scenario-based learning, reinforcement) to improve retention and on-the-job performance

Build learning directly in industry tools such as Articulate 360 (Storyline/Rise) and media tools including Adobe Creative Cloud and Camtasia, with no handoff to a separate development team

Leverage generative AI tools to accelerate analysis, scripting, storyboarding, prototyping, and asset creation while maintaining quality, accuracy, and sound judgment

Rapidly produce and iterate microlearning to support emerging and changing business priorities

Apply modern visual design, UX, and digital-marketing sensibilities, informed by contemporary content consumption and social-media-inspired formats

Consult with business stakeholders and SMEs to clarify performance needs, recommend solutions, and translate complex information into clear, actionable learning experiences

Measure learning effectiveness using engagement data, feedback, and performance metrics; summarize insights and iterate solutions accordingly

Collaborate with learning peers to identify efficiencies, reusable components, templates, design patterns, and innovation opportunities

Work in an agile, team-based environment, adapting to feedback and shifting priorities

Ensure accuracy, quality, brand alignment, and accessibility (ADA/WCAG 2.1 A–AA) across all learning products

Configure, tag, version, and publish content in the gamified learning platform; follow governance, RACI checkpoints, and metadata standards

Qualification

Instructional DesignELearning DevelopmentArticulate Storyline/RiseGenerative AI ToolsVideo ProductionADA/WCAG AccessibilityUX DesignData AnalysisWriting SkillsCollaboration

Required

3+ years of experience functioning as both an Instructional Designer and hands-on eLearning Developer in a single role

Proven experience building interactive eLearning using tools such as Articulate Storyline/Rise

Strong understanding of instructional design principles and learning science

Working knowledge of generative AI tools and demonstrated interest in applying AI to learning design and development workflows

Strong writing skills for scripts, scenarios, headlines, and microcopy

Experience producing quality video and graphic assets; working knowledge of composition, lighting, audio, and editing

Ability to synthesize complex information into clear, learner-centered digital experiences

Experience reviewing engagement data and learner feedback to assess effectiveness and inform iteration

Knowledge of ADA and WCAG 2.1 A–AA accessibility requirements

Preferred

Bachelor's degree in Instructional Design, Learning Technology, Multimedia Design, Digital Media, or related field

Certification in Digital Learning Design or related discipline

Experience with additional technologies such as HTML5, CSS, JavaScript, SCORM/xAPI, gamification, Figma, or responsive design

Experience with AI-supported content creation (e.g., rapid prototyping, scenario generation, media enhancement)

Experience working in large, matrixed, or regulated enterprise environments (financial services a plus)

Experience with gamified performance platforms

Benefits

Comprehensive health care coverage

On-site health and wellness centers

A retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

JPMorganChase

Glassdoor4.0

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10001+ employees