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AMOpportunities · 12 hours ago

Senior Clinical Program Manager

Chicago, IL

Full-time

Hybrid

Senior Level

$60K/yr - $80K/yr

AMOpportunities is a leader in tech-enabled clinical training placements and workforce solutions, aiming to expand clinical education across healthcare disciplines. The Senior Clinical Program Manager will oversee the operations of remote clinical education campuses, ensuring high-quality rotations and compliance while fostering partnerships with academic institutions and clinical sites.

EducationHealth CareHigher EducationTraining

Growth Opportunities

Responsibilities

Serve as the primary day-to-day operational contact for education programs at one or more Clinical Hubs within a geographic region, supporting clinical outreach, operations, and business development teams with coordination and ongoing management of clinical rotations

In collaboration with internal stakeholders, develop, improve, and maintain standardized operating procedures (SOPs) for Clinical Hub day-to-day operations and clinical management processes for AMO and external partners

Serve as front-line support for, and as a liaison between, clinical sites, preceptors, academic institutions, students, and internal teams to ensure high standards in clinical education and adherence to accreditation, regulatory, and institutional requirements. Promptly and correctly identify critical issues and feedback from students and preceptors requiring escalation internally or externally to school/clinical site stakeholders

Assist in setting up, coordinating and confirming clinical rotation schedules; inform students and instructors of site-specific policies, requirements, and procedures

Coordinate and implement academic partner requirements for evaluation and examination, including collection of rotation evaluations and if required, shelf exam proctoring

Coordinate training resources, onboarding materials, and ongoing support for preceptors and students to promote teaching excellence, program alignment, and student satisfaction

Review, organize, and verify all student and site documentation for accuracy, compliance, and readiness before rotations commence. In collaboration with clinical site administration, ensure students are correctly and timely onboarded at each clinical site

Evaluate current clinical site inventories and preceptor capacity; proactively manage account health, identify risks of churn, and implement strategies for ongoing success

Support, in collaboration with other functions, recruitment, onboarding, and retention efforts for preceptors and clinical sites; organize engagement activities and interdisciplinary learning opportunities for students and preceptors to strengthen partnerships

Monitor and analyze data related to site quality, preceptor evaluations, and compliance metrics; generate reports to inform continuous improvement initiatives

Track compliance deadlines, required attestations, and site approvals; escalate risks or gaps to leadership with recommended mitigation strategies

Support preparation for accreditation reviews, site audits, and partner evaluations by organizing documentation and coordinating site readiness efforts

Anticipate operational challenges across remote sites and implement proactive solutions to minimize disruption to learners and partners

Coordinate site visits, conduct evaluations, and address any quality or compliance issues proactively

Contribute to process improvement projects, stakeholder engagement initiatives, and the development of KPIs to enhance clinical education delivery

Identify opportunities to expand preceptor capacity and diversify clinical experiences across sites

Support long-term partnership sustainability by identifying growth opportunities and collaborating with leadership on expansion strategies

Collaborate with internal departments to streamline workflows, improve communication protocols, and support overall program excellence

Qualification

Clinical Education ManagementHealthcare Education KnowledgeProject ManagementCRM/ERP SoftwareBasic AnalyticsConflict ResolutionCommunication SkillsTeam CollaborationProblem Solving

Required

Bachelor's Degree or more

Tech native/fluency on common productivity tools: Outlook, Excel, Word, Adobe Acrobat

Robust knowledge of healthcare education and typical entity relationships, responsibilities, schedules, etc

Basic analytics/statistics knowledge (ex: creating pivot tables in spreadsheets to develop insights)

Familiarity with program/project budgeting, particularly for educational institutions or clinical sites

Project management experience; ability to work and balance multiple priorities and stakeholders

Conflict resolution and mediation, particularly in an educational or healthcare setting

Preferred

Multiple years in Clinical Education administration/coordination/management for either 1) hospital GME/UME programs, or 2) Medical, PA, or Nursing Schools strongly preferred

CRM/ERP software experience a plus