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Vinfen · 19 hours ago

Quality Investigations Specialist

Cambridge, MA

Full-time

Hybrid

Entry, Mid Level

$60K/yr - $80K/yr

2+ years exp

Vinfen is a nonprofit health and human services organization that provides community-based services to individuals with various challenges. The Quality Investigations Specialist is responsible for conducting thorough investigations into grievances and complaints, managing the entire process from planning to reporting, and collaborating with senior management for approvals.

AssociationHealth Care

H1B Sponsor Likely

Responsibilities

Collaborates with Assistant Director of Quality and Quality Improvement Specialist to manage assignment and tracking of investigations received from funding agencies and internal divisions

Plans, coordinates, schedules and executes on investigations following structured process; may manage up to 10 investigations at different stages at a time

Conducts chart reviews and documentation audits related to incidents and complaints

Conducts focused interviews in person (in the program) or virtually as needed with people served, staff, program leadership, guardians/ family members, and other key stakeholders related to the incidents or complaints

Reads and understands all appropriate regulations related to the incidents or investigations

Draws meaningful conclusions about what happened in the incidents, whether the program violated a rule or human rights protection, and appropriate action steps to rectify the situation and/or prevent similar incidents in the future

Writes investigation reports for all completed investigations following the template

Coordinates with Program Leadership and Executives related to each investigation and report

Distributes completed reports

Assists in tracking the action steps and conclusions for ongoing quality improvement

Supports efforts to understand and analyze trends in investigation outcomes, including patterns in occurrences and findings, reports to senior management as needed

Performs other related duties as assigned

Qualification

Qualitative researchRegulatory frameworksProject managementWriting skillsCommunication skillsAttention to detailAnalytical skillsInterviewing skillsCultural sensitivityMicrosoft TeamsZoomOrganizational skills

Required

At least 2 years' experience in qualitative research, communications or compliance fields

Ability to follow instructions and pre-established guidelines to perform the functions of the job

Strong written and verbal communication skills

Strong attention to detail, analytical and organizational skills

Ability to work on time-sensitive matters

Ability to work independently

Ability to work with a certain degree of creativity and latitude

Access to a reliable vehicle and ability to travel to program sites on an as needed basis

A bachelor's degree is required. In some instances, experience may be substituted for academic training

Preferred

Experience working in locations licensed by MA Dept of Mental Health, MA Dept. of Public Health and/or MA Bureau of Substance Addiction Services or awareness of regulatory frameworks for behavioral health clinics preferred

Sensitivity to cultural, religious, racial, disability, and gender issues

Knowledge of computer applications and equipment including Microsoft Teams and Zoom for conducting interviews

Company

Vinfen

Vinfen is a nonprofit, health and human services organization that provides services to people with disabilities or life challenges.

Founded in 1977

Cambridge, Massachusetts, USA

1001-5000 employees

http://www.vinfen.org

H1B Sponsorship

Vinfen has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2020 (2)