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LJA · 3 hours ago

IT Desktop Support Tech

Houston, TX

Full-time

Onsite

Entry Level

1+ years exp

LJA is an employee-owned company that offers an exciting opportunity for growth and collaboration. The IT Desktop Support Tech will be responsible for resolving technical support issues related to workstation hardware and software, as well as performing day-to-day IT operational tasks.

Civil Engineering

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Maintain, repair, and troubleshoot computer systems, computer peripherals and software packages

Respond and complete detailed support requests, including steps and time to resolve, while meeting SLAs

Assist management in creating documentation pertaining to computer troubleshooting and usage

Install and update desktop software including but not limited to, AutoCAD/Civil 3D, Bentley products, Office 365, Adobe products, various engineering software applications and other basic software programs

Image and deploy new workstations for new employees including installation, cabling, verify deliverables, and orientation

Troubleshoot and provide user support including setup for video conferencing, and printer maintenance/support

Train end users on computer, email, audio/video, and telecommunication features and functionality

Qualification

Microsoft NetworkingActive DirectoryTCP/IPPC imagingDeploymentCustomer service skillsMicrosoft OperatingLAN conceptsCritical thinkingMultitaskingVerbal communicationWritten communicationRelationship buildingIndependent work

Required

Associate degree and/or equivalent work experience. High school diploma or GED

Microsoft Networking, Active Directory, TCP/IP, DHCP, DNS, RDP, and VPN access required

Proficient in Microsoft Operating

In-depth understanding of LAN concepts

Ability to prioritize and manage several milestones and projects efficiently

Certifications a plus (ITIL, A+, MCP, etc.)

Excellent customer service skills and strong critical thinking skills

Ability to multitask and work independently

Strong verbal and written communication skills

1 year of hands-on experience in Information Technology preferred

Experience working in a medium-sized business or larger

PC imaging and deployment knowledge/experience, Windows O/S

Office work and travel between offices for required hands-on tasks

Ability to move large packages, personal computers, and other hardware

Occasional nights and weekend job duties

Preferred

Strong communication skills

Ability to build strong relationships

Benefits

Generous Time Off: PTO, paid holidays, and a full office closure between Christmas and New Year’s.

Comprehensive Benefits: Multiple plan options for health, dental, and pets. Along with mental health support.

Family Support: Paid maternity and parental leave to help you focus on what matters most.

Education Support: Tuition reimbursement and in-house courses provided by our Learning and Development team.

Referral Bonuses: Know great talent? Get rewarded for helping us grow.

Community Impact: Company-sponsored volunteer days and philanthropic initiatives.

Professional Development: Memberships to industry organizations to keep you connected and growing.

Career Growth: Great internal mobility opportunities to advance your career.

Fun Culture: LJA social events, employee sports teams, bring your kid to work day, etc.

Company

LJA

Glassdoor4.2

Employee-Owned. Client Focused. LJA is an employee-owned, full-service, comprehensive multi-disciplinary consulting firm.

Founded in 1972

Houston, Texas, USA

1001-5000 employees

https://www.lja.com/

H1B Sponsorship

LJA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (2)

2022 (1)

2020 (1)