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Hillsides · 2 days ago

Program Manager, Peer Resource Center (Pasadena)

Pasadena, CA

Full-time

Onsite

Mid, Senior Level

$77K/yr - $86K/yr

1+ years exp

Hillsides is a premier provider dedicated to healing children and young adults, strengthening families, and transforming communities. The Program Manager for the Peer Resource Center will oversee daily operations, supervise staff, and coordinate services with various agencies to support transitional age youth.

Child CareHealth CareMedical

Responsibilities

Supervise (individual and group) Interns, Peer Partners. Youth Advocates and Outreach Specialists. Provide clinical supervision coverage to therapists and clinical interns, as needed

Responsible for ensuring adequate staff coverage at the Peer Resource Center (PRC), overseeing day-to-day operations including facilitation and oversight of service referrals, scheduled activities, meals, donations, volunteers, purchasing and tracking of hygiene and clothing supplies

Responsible for hiring, termination, orientation, training and regular on-going supervision of staff

Communicate and coordinate services with other agencies, The City of Pasadena, Los Angeles County, and all other providers of TAY services

Develop and maintain written PRC operational procedures

Participate in annual program budget planning and implementation

Respond to program development needs and requests regarding TAY services

Oversee and manage all contract requirements for PRC funding sources including chart reviews, audits, budget adherence, and meetings with funders on and off site

Ensure notes and data are entered accurately and timely on HMIS (Homeless Management Information System)

Oversee and ensure the success of staff meeting agency productivity expectations and data entry into the PRC PowerApp

Compile and manage PRC data from PowerApp, HMIS and Housing Referral requests and provide accurate data to funders and supervisors

Attend and participate in all Youth Moving On and Family Resource Centers meetings, including staff, in-service, supervisory meetings, training seminars, COA related committees, task force groups, and community meetings

Available On-Call for the Crisis Manager to provide 24-hour LPS and crisis support as needed. This will include managing the crisis phone and responding to crises in the field as needed

Complete LPS (5585, 5150) hold application when needed

Engage and lead program staff in crisis de-escalation and risk assessments at the PRC

Meet agency productivity standard for supervisors, as needed

Lead the coordination and planning of community events including holiday and special events, summer BBQ's and cultural events for clients, family members, and community members

Advocate and spread awareness of PRC services within the community through presentations and outreach efforts to potential funders, government and non-profit agencies

Maintain a required on-site work schedule that includes working until 8:00 p.m. on Tuesdays and Thursdays and until 6:00 p.m. on all other weekdays, with an optional 4/10 alternative schedule based on program needs

Provide full in-person leadership and oversight by being physically present on-site 100% of the time, ensuring effective program operations, staff supervision, and client support

Other duties as required

Qualification

Clinical Master's degreeClinical LicenseTAY populationBilingual in SpanishCrisis de-escalationCultural competency

Required

Clinical Master's degree required (MSW, MFT, PsyD)

Valid California driver's license, driving record and personal vehicle insurance acceptable to Hillsides' insurance carrier

BBS Registration (Required)

Preferred

Clinical License preferred (LCSW, LMFT, LPCC)

Experience working with the TAY population and the unhoused population preferred

Bilingual in Spanish preferred

Demonstrated ability to work effectively with a range of both clients and staff from diverse ethnic and cultural backgrounds

working with Transitional Age Youth population: 1 year (Preferred)

Benefits

AI-assisted note-taking to streamline documentation and enhance focus on client care

This role is eligible for Public Service Loan Forgiveness (PSLF)

13 Paid Holidays per year, including Cesar Chavez & Juneteenth

Earn up to 22 days of PTO

401(k) with no wait period and no vesting schedule

401(k) matching up to 4%

Medical insurance offering 3 HMO with Kaiser and Health Net, and also a PPO Plan

The Difference Card- Employer-funded benefit that works alongside an employee's health insurance plan to help offset out-of-pocket costs like copays, deductibles, and coinsurance.

Dental insurance both HMO & PPO options, with 100% employer paid for HMO employee only coverage plan

Vision insurance offers 100% employer-paid vision plan through EyeMed for you and your entire family

Life and AD&D insurance 100% employer paid up to two times the annual salary

Long Term Disability

Flexible Spending Account for Medical and Dependent Care

Employee Assistance Program

Bereavement leave

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Life insurance