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Highland Ventures · 14 hours ago

Help Desk Technician

Brentwood, TN

Full-time

Onsite

New Grad, Entry Level

Highland Ventures is a national venture management company focused on strategically developing and operating business subsidiaries. They are seeking a Help Desk Technician who will be responsible for maintaining client satisfaction and system reliability through technical assistance and problem-solving.

E-CommerceRestaurantsRetail

Responsibilities

Serve as the first point of contact for clients seeking technical assistance, demonstrating unparalleled professionalism and a customer-centric approach

Analyze and resolve technical problems, leveraging extensive problem-solving skills and utilizing advanced diagnostic tools

Communicate technical solutions effectively via phone, email, or remote session, tailoring the complexity of the message based on the user's level of understanding

Escalate complex issues to higher support tiers as required, ensuring seamless transition and continuous communication until resolution

Contribute actively to a comprehensive knowledge base to foster self-service and reduce escalations

Stay abreast of technological advancements through continuous professional development

Qualification

Network knowledgePCMac proficiencyProblem-solving abilitiesCustomer service skillsVerbal communication skillsWritten communication skillsQuality focus

Required

Strong network knowledge, with proficiency in diagnosing and troubleshooting network-related issues

Proficiency with both PC and Mac operating systems, indicating a versatile technical skill set

Exceptional problem-solving abilities, with a track record of tackling technical issues effectively

Excellent verbal and written communication skills, capable of conveying technical information in an accessible manner

A customer service superstar, known for a client-first approach and the ability to empathize and connect with users

A relentless focus on quality output, ensuring that all solutions meet the highest standards of excellence

Availability for various shifts, including nights and weekends, to provide uninterrupted support

Benefits

Laptop provided

Group medical, dental, life and other insurance plans, after eligibility requirements are met

Flex Medical and Flex Daycare spending accounts (FSA)

401(k) with 50% match

Paid time off plus 7 paid holidays

Company

Highland Ventures

Highland Ventures is a family-owned, national venture management company focused on strategically developing and operating businesses in 20 states that include food service, real estate, and healthcare.

Founded in 1948