Salve.Lab · 1 day ago
Helpdesk Associate (Temp-to-Hire)
Trenton, NJ
Full-time
Onsite
New Grad, Entry LevelSalve.Lab is seeking an early-career IT support professional to join their client-facing helpdesk team. The role involves resolving technical issues, managing helpdesk tickets, and preparing systems for end users, providing a strong foundation for a long-term career in IT support.
Computer Software
No H1B
Responsibilities
Respond to and resolve helpdesk tickets related to email, login issues, connectivity, password resets, and printers
Follow documented SOPs, ticket workflows, and escalation procedures
Assist with user onboarding tasks including account provisioning, password resets, and basic Microsoft 365 support
Prepare workstations including software installation, system configuration, and peripheral setup
Document ticket resolutions, actions taken, and client communications clearly and accurately
Communicate status updates to clients and internal teams in a professional manner
Support device provisioning tasks such as labeling and system preparation
Escalate complex technical issues to Tier 2 / Tier 3 engineers as required
Qualification
Required
Ability to follow procedures and work effectively within a ticketing system
Strong written and verbal communication skills
Detail-oriented, dependable, and customer-focused approach
Proactive mindset with willingness to learn and take ownership of issues
Authorized to work in the United States without sponsorship
Based in New Jersey and able to work onsite in Ocean County five days per week
Preferred
Prior experience in any IT environment, preferably in a helpdesk or support role (MSP experience is a plus, not mandatory)
Familiarity with Microsoft 365, Windows 10/11 Pro, and basic networking concepts
Company
Salve.Lab
Please note: All applications submitted via SalveLab are managed centrally by Salve.Inno Consulting sp. z o.o.
Founded in 2025Gdańsk, PL
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase