Alpha Net · 8 hours ago
IT Help Desk
Austin, TX
Contract
Onsite
Entry Level
$16/hr - $16.20/hr
1+ years expAlpha Net Consulting LLC is seeking a motivated and customer-focused Service Desk Analyst to join their IT support team. This entry-level role involves being the first point of contact for internal users, helping to resolve technical issues and escalating problems when necessary.
ConsultingCRMInformation TechnologySoftware
Responsibilities
Act as the first point of contact for users seeking IT assistance via phone, email, or service ticketing system
Record, classify, and track incidents and service requests in the ticketing system
Provide basic troubleshooting support for hardware, software, networking, and printer issues
Escalate unresolved issues to higher-level support teams as necessary
Assist with password resets, account unlocks, and basic access issues
Follow standard procedures for incident resolution and request fulfillment
Maintain documentation of common issues and solutions
Ensure high levels of customer satisfaction through excellent service and communication
Qualification
Required
Education: High school Diploma / GED / Higher
Experience: 1–2 years in a technical support or customer service role (internships count)
Familiarity with Windows and/or macOS operating systems
Basic knowledge of Microsoft Office 365 applications
Understanding of IT concepts like user accounts, file permissions, and network connectivity
Strong verbal and written communication skills
Ability to work in a team-oriented, fast-paced environment
Willingness to learn and grow in an IT career
Preferred
Experience using a ticketing system (e.g., ServiceNow, JIRA, Zendesk)
Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Fundamentals (optional, but a plus)
Company
Alpha Net
Alpha Net Consulting is a global IT services firm with over two decades of experience delivering strategic IT staffing, managed services, enterprise software development, and DevOps support.
501-1000 employees
H1B Sponsorship
Alpha Net has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (40)
2024 (45)
2023 (66)
2022 (102)
2021 (144)
2020 (185)
Funding
Current Stage
Late StageLeadership Team
Arun Thakur
Managing Partner
Surjit Bedi
Founder & President
Company data provided by crunchbase