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IKEA · 9 hours ago

Technical Support Specialist

San Diego, CA

Full-time

Onsite

Entry Level

$27.51/hr - $38.86/hr

1+ years exp

IKEA is undergoing a significant digital transformation and is seeking a Technical Support Specialist to manage IT assets and provide support for digital products. The role involves maintaining inventory, providing hardware and software support, and coordinating with vendors to ensure business continuity.

FurnitureHome DecorRetailShopping

Responsibilities

Manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed-asset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets

Lead or support on-site project implementation/deployment efforts with regard to implementation of new Digital products, lifecycle refresh of hardware solutions and all technical implementation work related to the build-up of new locations

Provide 2nd level hardware and software support for end users at multiple sites within a defined region, and provide remote, after-hours support for business-critical issues, aligned with Central Group Digital service operations framework

Perform preventive maintenance and routine monitoring to include creation and follow-up of a service schedule for fixed assets, daily and weekly review of all applicable monitoring tools in order to identify and avoid potential business interruptions

Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain

Ensure projects in need of Technical Support receive such support through participation in necessary project teams and actively ensuring necessary preparations and activities are in place for local projects an global deployments

Provide hands-on basic technical training for onsite support staff and of new hires, including setting up and introducing technical equipment (e.g. laptops)

Provide input on what digital equipment/products might be in risk of downtime and suggest solutions to ensure the business continuity plan is secured and in place for all critical equipment/products

Coordinate and manage local vendors and local contact points to global vendors regarding support, upgrades, bug reporting, change requests, etc. when needed

Qualification

Technical Support SpecialistWindows 10PC/Desktop HardwareCisco hardwareLayer 1 networkCitrix applicationsNEC telephony equipmentService NowMAC OSCustomer serviceProject management