Matrix Packaging · 9 hours ago
Field Service Technician
Fort Worth, TX
Full-time
Hybrid
Entry Level
1+ years expMatrix Packaging is a part of ProMach, a leading provider of packaging solutions. As a Field Service Technician, you will support the installation, maintenance, and repair of automated packaging equipment while solving mechanical and electrical challenges for customers.
Manufacturing
No H1B
Responsibilities
Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills
Ensure all established inspection, testing, quality and operating specifications are met
Directs and or oversees customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting)
May provide on-site customizing of machine programs by revising programs to meet the customer needs
Occasionally maintain a 24-hour on-call status and provide customer technical telephone support
Will provide factory floor support when not providing customer field service support/travel
Provide customer training regarding the operation & service of our machinery
Assist customers with aftermarket parts needs will in the field
Qualification
Required
Successful candidate must possess knowledge/skills of mechanical principles and be willing to travel extensively within the US and, from time to time, internationally
Good communication & interpersonal skills and a strong customer service focus
Familiarity with PLC/PC systems helpful
Proficiency in Windows & MS software (Word, Excel, Outlook)
Excellent customer service skills; ability to train customer personnel on equipment
Minimum of 1 year experience in machinery repair
Technical Associate degree or equivalent combination of education and experience
Preferred
Prefer experience in flexible packaging material machinery
PLC programming experience preferred
Benefits
Comprehensive medical/dental programs
Life insurance
Generous paid time off program
Retirement savings plan with a company match
Company
Matrix Packaging
Matrix is an industry leading manufacturer of rugged, cost competitive, and easy-to-use vertical form fill seal (VFFS) equipment for all types of flexible packaging and operates as a master distributor of INVpack stickpack and sachet machines, and Pacraft (formerly Toyo Jidoki) pre-made pouch packaging machines.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Erik Zellmer
Sales Manager Channel Partnerships
Company data provided by crunchbase