Greater Somerset County YMCA ยท 17 hours ago
Member Service Representative - Full Time with Benefits
Basking Ridge,NJ,US
Full-time
Onsite
Entry Level
1+ years expGreater Somerset County YMCA is a leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. They are seeking a Member Service Representative responsible for providing exceptional service to members and guests, promoting memberships, and supporting program registration.
Non-profit Organization Management
Responsibilities
Responds to member and guest requests, promotes memberships and programs, and maintains cleanliness and organization of the Welcome Center area
Assists with membership administrative activities
Assists with conducting Cause Driven Tours to prospective members, visitors and program participants
Assists SRMSR with phone/email follow up with new members throughout 30,60,90 days
Supports program registration on and between registration dates and assists in implementing logistics to support phone, walk-in, and web-based registrations
Assists in the planning and executing of member appreciation events
Assists Coordinator with Kids Corner staffing needs
Supports the YMCA Annual Fundraising Campaign
Attend meetings as assigned
Performs all other duties as assigned by supervisor
Qualification
Required
High School diploma or equivalent required
Proficient in Microsoft Office Suite (Word, Excel, Outlook) or similar programs
Strong customer service, computer, writing and communication skills
Ability to multi-task, prioritize, problem-solve and provide conflict resolution
Able to work independently without direct supervision and in a team environment
Flexible in adapting to changing situations, procedures, and varying situations
Able to work a non-traditional workweek (i.e. early morning, late evenings, weekend)
Preferred
One year of member/customer service, hospitality, or other job-related experience preferred
Experience with diverse populations a plus
Fundraising experience a plus
Bilingual and multicultural experience a plus
Benefits
FREE family membership to Greater Somerset County YMCA, including full access to all of our branch facilities including Bridgewater YMCA, Hillsborough YMCA, Princeton YMCA, Somerset Hills YMCA, and Somerville YMCA.
FREE nationwide membership with access to over 2,500 YMCA locations across the country
Discounted program fees
Paid sick leave and short-term disability insurance
Employee Assistance Program (EAP)
Generous 12% retirement contribution to the YMCA Retirement Fund after eligibility period (no employee contribution required)
Medical and dental insurance with prescription coverage
Vision insurance
Flexible Spending Account for medical and/or dependent care
100% contribution towards life insurance and long-term disability
Optional additional life insurance and dependent life insurance available at low rates
403(b) Smart Savings Plan
Generous paid time off policy
7 paid holidays
Company
Greater Somerset County YMCA
Greater Somerset County YMCA is a leading nonprofit committed to strengthening community by connecting all people to their potential, purpose and each other.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Carcieri
President and Chief Executive Officer
Ardaman Singh, SHRM-CP
Chief Human Resources Officer
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