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ImOn Communications · 5 hours ago

Customer Relationship Advocate

CEDAR RAPIDS,IA,US

Full-time

Onsite

Entry Level

2+ years exp

ImOn Communications is a leading provider of high-speed Internet, cable TV, and phone services in Eastern Iowa. They are seeking a Customer Relationship Advocate to provide technical support through their customer care contact center, ensuring customer satisfaction and achieving department goals.

InternetInternet of ThingsTelecommunications

Responsibilities

Assist customers with general service inquiries, account changes, billing information, and technical issues and offering our outstanding products to new and existing customers

Demonstrate active listening and effective communication to ensure a mutual understanding of customer's concerns

Represent ImOn Communications in a positive, professional, and ethical manner; working to exceed customer's expectations while minimizing need for further escalation

Take ownership and accountability that serves to facilitate successful outcomes per customer requests

Promote ImOn products and services based on a logical relationship to the customer's needs and in accordance with business goals

Analyze and solve problems regarding billing, service, or sales issues

Demonstrate punctuality and consistent attendance

MUST be able to work a flexible schedule

Qualification

Call-center experiencePC proficiencyCommunication skillsProblem-solvingTeamworkListening skillsCustomer serviceBilingual (English/Spanish)

Required

High School degree or equivalent

At least 2 years of experience in a call-center environment

Proficient PC skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc

Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner

Excellent interpersonal and communication skills with the ability to work independently as well as part of a team

Demonstrated listening skills with the ability to obtain key information to assess customer needs and resolve service problems

Proven ability to maintain composure in stressful situations

Flexibility to work variable schedules and overtime as required

Preferred

Fluent in the English and Spanish language (highly desired)

Benefits

A 401k plan with up to a 4% company match.

Insurance benefits that include multiple health insurance plans to choose from, Dental insurance, free Vision insurance and Life/Disability insurance.

A robust wellness program that offers annual health screenings as well as fitness incentives.

Work/Life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off as well as parental leave and bereavement leave.