UT Southwestern Medical Center · 12 hours ago
Patient Service Representative, Part-Time Weekends
5323 Harry Hines Blvd5323 Harry Hines Blvd
Full-time, Part-time
Onsite
New Grad, Entry Level
0+ years expUT Southwestern Medical Center is a leading healthcare institution dedicated to providing excellent patient care. The Patient Services Representative role involves greeting patients, providing information about healthcare services, and ensuring patient comfort and safety in various care areas.
Clinical TrialsHealth CareHospitalMedicalNon ProfitOncologyOutpatient Care
Responsibilities
Provides a welcoming presence at all entrances. Greets patients, their families and guests, in building lobbies or other patient care areas; provides escorts and wheelchair assistance, ensuring patient comfort and safety at all times
Seeks to understand the needs of the internal and external customers; meeting and exceeding those needs. Serves as a liaison between patients, their families, friends and our medical staff. Performs other duties as required to provide fast and friendly genuine hospitality
Responds to patients inquiries for information in person and over the telephone providing information regarding health care services; provides directions to various facilities and services (restrooms, dining, etc.)
Keeps current on UT Southwestern Campus information in order to answer phones, respond to requests & providing appropriate information as required. Respectfully interacts with emotionally ill patients and family members
Works with Lead Patient Services Representatives to solve specific problems either on a one to one basis or in groups. Provides assistance to Lead Patient Services Representative to ensure successful business operations
Demonstrates attention to detail, maintains confidentiality, demonstrates accuracy and thoroughness, follows policies and procedures, follows instructions, responds to leadership direction and arrives to work, meetings and appointments on time
Provides assistance with electronic and in person patient check in located at the applicable Guest and Patient Services desks across campus
Communicates changes effectively, prepares and supports those affected by change, monitors transition and evaluates results and applies feedback to improve performance
Listens, apologizes, finds a solution and follows through when resolving guest problems
Gives personal attention, takes personal responsibility and uses teamwork when providing guest services
Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients b) Directly interacting with or caring for human subject research participants
Performs other duties as assigned
Qualification
Required
High School Diploma or GED
Six (6) months customer service experience
Incumbent must obtain CPR certification within 90 Days and CPR certification must be current for duration of employment
Work requires a genuine interest in people and customer service
Work requires ability to communicate effectively and successfully manage multiple tasks
Work requires ability to use electronic devices (i.e. tablets)
Work requires ability to work with confidential information on daily basis
Work requires adaptability/flexibility to react positively to changes in work environment
Work requires familiarity with Microsoft applications
Work requires good communication, organizational, reading and writing skills
Work requires the ability to plan and organize work in logical and efficient manner
Work requires to be punctual and reliable with attendance
Company
UT Southwestern Medical Center
UT Southwestern Medical Center offers clinical care, education, and scientific research.
10001+ employees
H1B Sponsorship
UT Southwestern Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (358)
2024 (238)
2023 (266)
2022 (274)
2021 (213)
2020 (179)
Funding
Current Stage
Late StageTotal Funding
$22MKey Investors
The Dallas FoundationPatient-Centered Outcomes Research Institute
2023-06-20Grant
2023-04-20Grant· $4M
2023-03-28Grant· $18M
Leadership Team
Chris Rubio
Interim Chief Executive Officer, Clements University Hospital
Dennis Pfeifer
AVP & CTO University Health System
Recent News
2026-01-16
2025-12-26
Company data provided by crunchbase