'Alohilani Resort Waikiki Beach · 1 day ago
Accounts Receivable Clerk
US-AZ-Paradise Valley
Full-time
Onsite
Entry Level
1+ years expHighgate is a leading real estate investment and hospitality management company, and they are seeking an Accounts Receivable Clerk for the Kimpton Miralina Resort. The role involves ensuring proper review, timely processing, and communication of all guest billing and collection in accordance with company policies.
HospitalityLeisureTravel
Responsibilities
Assist the sales effort in establishing customer credit in accordance with Highgate Hotel’s policies and procedures, to include but not limited to the application process, reference checks, credit limits, direct bill listing, deposit requirements and other credit related activities
Provide customers with accurate and timely invoices, statements and schedules
Respond effectively to customer inquiries in a timely fashion. Communicate all issues and/or disputes to operating departments and supervisor
Maintain an efficient collection process to include an organized filing and tracing system, issue demand letters, monitor returned checks and chargebacks, perform collection calls and prepare bad debt write-offs
Ensure proper internal control by monitoring the guest ledger, advance deposit ledger and any other related subsidiary ledgers
Implement credit training in operating department to include proper credit card, cash and check acceptance, limits and approval for direct bill listing
Monitor and prepare financial reports in accordance with Highgate Hotel requirements meeting various due dates; i.e., month end aging reports, weekly aging transmission to the Corporate Office, etc
Attend and contribute to periodic meetings (pre-convention, credit, etc.) to maintain favorable working relationships between employees to improve morale, productivity and efficiency
Keep supervisor informed of any unusual events and/or deviations of policies or procedures
Ensure overall guest satisfaction
Maximize productivity, identify problem areas, and assist in finding and implementing solutions
Qualification
Required
High School diploma or equivalent required
At least one year of progressive experience in a hotel or related field preferred
Ability to understand and utilize basic computer equipment and applications, to include word processing and spreadsheet applications
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be able to cross-train in other hotel related areas
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by management
Preferred
At least one year of progressive experience in a hotel or related field preferred
College course work in related field helpful
Company
'Alohilani Resort Waikiki Beach
ʻAlohilani Resort Waikiki Beach sits where the city meets the sand with a sophisticated, awe-inspiring design that pays homage to Hawaii's rich cultural heritage.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Pacific Business News
2023-11-01
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