KidsCare Home Health · 17 hours ago
IT Specialist I
US-TX-Dallas
Full-time
Hybrid
Entry Level
1+ years expKidsCare Home Health is a multi-award-winning organization recognized as a 2023 U.S. Top Workplace. The IT Specialist I will ensure proper computer/device operation for end users, handle help requests, and provide training on IT systems while maintaining accurate records and recommending improvements for system reliability.
Health CareHome Health CareWellness
Responsibilities
Excellent communication skills with a commitment to understanding customer requirements as well as business objectives
Patience and ability to train users in both new and existing IT systems
Conduct IT-related training to new hires, users, and technical teams as needed
Field incoming help requests from end users via both telephone and e-mail in a courteous and timely manner
Enters service-related information into ticketing system, ensuring system is updated once action has been taken; maintains accurate records and files; documents progress and procedures performed; generates systems reports on a periodic basis
Identify and learn appropriate software and hardware used to support the organization
Perform hands-on fixes at the desktop/device level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Assist in the development and enhancement of IT systems
Evaluate documented resolutions and analyze trends for ways to prevent them in the future
Assess potential risks and technical challenges and prepare appropriate mitigation plans
Recommend process improvements to ensure system reliability, scalability, security, integrity, and performance
Comply with all company policies, practices, and procedures
Other duties as assigned
Qualification
Required
Excellent communication skills with a commitment to understanding customer requirements as well as business objectives
Patience and ability to train users in both new and existing IT systems
Conduct IT-related training to new hires, users, and technical teams as needed
Field incoming help requests from end users via both telephone and e-mail in a courteous and timely manner
Enters service-related information into ticketing system, ensuring system is updated once action has been taken; maintains accurate records and files; documents progress and procedures performed; generates systems reports on a periodic basis
Identify and learn appropriate software and hardware used to support the organization
Perform hands-on fixes at the desktop/device level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Assist in the development and enhancement of IT systems
Evaluate documented resolutions and analyze trends for ways to prevent them in the future
Assess potential risks and technical challenges and prepare appropriate mitigation plans
Recommend process improvements to ensure system reliability, scalability, security, integrity, and performance
Comply with all company policies, practices, and procedures
High School diploma or General Education Degree required
Preferred
Prior application support experience preferred
Associate degree in related field is preferred
One (1) year of helpdesk support experience preferred
CompTIA A+ certification is preferred
Benefits
Health, dental, and vision insurance
Paid time off
401K
Tuition reimbursement
A hybrid or blended work arrangement
Company
KidsCare Home Health
KidsCare Home Health pediatric home health agency that serves in Texas, Colorado, and Idaho.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.35M2019-05-31Seed· $0.35M
Leadership Team
Jason Baker
CFO
Megan Szarzynski
Human Resources Business Partner
Recent News
2023-06-20
Company data provided by crunchbase