Sunbird Software · 10 hours ago
DCIM Project Engineer
Sioux Falls, SD
Full-time
Hybrid
Entry, Mid Level
1+ years expSunbird Software is seeking a DCIM Project Engineer who will be engaged in identifying, analyzing, and resolving complex solutions related to data center infrastructure management. The role involves managing software implementations, system integration, and providing onsite technical support and training to ensure successful project outcomes.
Information TechnologyService IndustrySoftware
Responsibilities
Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan
Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ
Articulate to a internal and client project team the necessary steps required to complete a statement of work
Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s)
Analyze, scrub and migrate data from current source to DCIM database
Develop and enhance documentation to enrich a customer’s experience
Assist with software testing when new features and fixes are completed by engineering team
Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in Sunbird Support Portal
Participate in the technical review process for product enhancements
Host online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements
Weekly status updates to clients on key deliverables, milestones, and billing against statement of work
Organize client teams and program manage Sunbird and client owned deliverables
Qualification
Required
Associates/Bachelors degree in a technical discipline or equivalent experience
One to three years experience providing customer support for complex technical solutions in a data center environment
Demonstrated experience in managing complex customer issues
Excellent customer-facing project management, analysis, troubleshooting, and technical skills
Demonstrated basic technical knowledge of: Data center IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.)
Demonstrated basic technical knowledge of: Data center networks and protocols (TCP/IP, VLANs, SNMP, Modbus)
Demonstrated basic technical knowledge of: Structured cabling components and concepts (patch panels, fiber, copper)
Demonstrated basic technical knowledge of: Data center facilities components (UPS, PDUs, single and 3 Phase Power)
Demonstrated basic technical knowledge of: VMware vSphere ESX/ESXi VM configuration/control
Demonstrated basic technical knowledge of: General database and SQL knowledge (PostgresSQL)
Demonstrated basic technical knowledge of: Windows 10 / Windows 11 (including UAC)
Demonstrated basic technical knowledge of: MS Excel xls/csv file creation
Demonstrated basic technical knowledge of: Editing and working with AutoCAD and Visio drawings
Demonstrated basic technical knowledge of: Data center surveys and audits
Ability to work flexible hours with travel up to 50% required, some globally
Accountability and the ability to adapt/multi-task/manage changing priorities
Self-motivated, ability to learn and apply new skills quickly
Good oral/written communication and interpersonal skills required
Preferred
Microsoft Office Suite including Excel, Outlook, and Visio
Data Center Certifications (i.e. DCI, DCIM,…)
Project Management certification
Benefits
We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day
We have amazing PTO Policy that allows you to take care of yourself and your family
We offer medical, dental, vision and life insurance to eligible employees
We believe in collaboration, teamwork, creativity and taking initiative
Company
Sunbird Software
Sunbird Software is changing the way data centers are being managed.
51-200 employees
H1B Sponsorship
Sunbird Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2020 (6)
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase