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System One · 11 hours ago

Customer Service Representative

Rutherford, NJ

Contract

Hybrid

Entry Level

$20/hr - $20/hr

1+ years exp

System One is a leader in delivering outsourced services and workforce solutions across North America. They are seeking a Customer Service Representative to handle customer orders, inquiries, and issues while promoting customer satisfaction and supporting sales initiatives.

Staffing Agency

Responsibilities

Process customer orders via phone, email, fax, and mail and ensure timely delivery

Arrange and expedite product shipments and provide order status updates

Act as a liaison between customers, sales, and plant personnel to resolve issues

Respond to customer inquiries and handle concerns in a professional manner

Coordinate returns, credits, debits, and related documentation

Work with Accounts Receivable to resolve billing, payment, and invoice issues

Promote customer satisfaction by following established policies and procedures

Support sales initiatives and encourage use of system-based ordering

Communicate customer issues to management as needed

Qualification

Customer service experienceMicrosoft Office proficiencyOrder entry systemsSAP experienceHandle difficult customersWork hybrid scheduleCommunication skillsOrganization skillsTime management skillsProblem-solving skills