Delaware Technical Community College · 13 hours ago
Financial Aid Operations Manager
Wilmington, DE
Full-time
Onsite
Mid, Senior Level
$82K/yr - $82K/yr
6+ years expDelaware Technical Community College is seeking a Financial Aid Operations Manager who will serve as the primary administrative leader for the student financial aid office. This role involves the strategic administration, coordination, and implementation of financial aid programs, ensuring compliance with federal regulations, overseeing daily operations, managing personnel, and collaborating with stakeholders to support student success.
Higher Education
Responsibilities
Administers federal, state, and institutional student financial aid programs, including but not limited to, the implementation of institutional financial aid policies and procedures, and work-study programs and scholarships. Advises supervisor and other administrators of Title IV matters which may affect operational control and proposes updates to policy and procedures to maintain compliance and support students. Conducts internal audits and self-assessments to ensure compliance. Keeps abreast of federal regulations and actively monitors federal aid landscape. Demonstrates awareness of related industry trends and proposed changes to federal aid programs
Makes financial aid awards in accordance with applicable federal laws and College policies by preparing a financial aid package which combines the most beneficial types of aid based on individual student needs and circumstances while ensuring compliance and equity
Provides information to current and prospective students concerning the availability of and application for financial aid and/or scholarships, financial budgeting, student loan counseling, student concern resolution, etc. Conducts financial aid workshops and presentations for interested stakeholders, such as current and prospective students, their families, and College personnel
Develops, proposes, and presents annual office budgets in alignment with departmental goals and institutional priorities. Monitors and manages budget expenditures, ensuring compliance with financial policies and procedures. Oversees budget forecasting and reporting, providing regular updates and recommendations to the collegewide director of financial aid. Analyzes financial data to identify trends, optimize resource allocation, and support strategic planning. Approves and tracks purchases, contracts, and reimbursements within budgetary limits. Serves as primary liaison with business services for budget-related matters
Proposes revisions to financial aid policies regarding application, award, verification, and disbursement in collaboration with leadership based on federal aid landscape, including trends and proposed changes to federal aid programs, to maximize student success in the financial aid process
Ensures creation and maintenance of files, records, and database information concerning the application, qualification, verification, and awarding of student financial aid. Reconciles student records and makes necessary adjustments based on federal regulations, and monitors aid disbursement accuracy. Monitors key metrics such as student-visit-related data, satisfying student requirements to disburse aid, and cohort default rates
Provides necessary fiscal and funds management to ensure equitable funds distribution. Prepares annual financial aid applications for funds and fiscal reports as required by federal and state agencies; also prepares College reports on an annual or periodic basis as required
Leads training, supervision, and performance evaluation of financial aid staff, ensuring compliance with federal, state, and institutional policies. Promotes a culture of continuous improvement, professional development, and service excellence to support student success and operational efficiency
Participates in regular collegewide meetings with financial aid operations manager counterparts to foster collaboration with key stakeholders across the College. Ensures alignment of financial aid operations with institutional goals by actively contributing to strategic planning initiatives. Promotes continuous improvement through shared best practices, coordinated efforts, and integrated solutions that enhance the overall effectiveness and efficiency of student services
Performs other related duties as required
Qualification
Required
Bachelor's degree in a relevant field
Six (6) years of relevant experience
Knowledge of the various financial aid programs and Title IV regulations
Knowledge of management and supervision
Skill in oral and written communications
Skill in time management and organization
Ability to interpret and apply federal laws and regulations to College financial aid policies and procedures
Ability to effectively communicate subject matter content and to relate to a diverse population in a multicultural environment
Ability to operate with a high level of integrity by demonstrating ethical behavior, honesty, and transparency in day-to-day activities
Company
Delaware Technical Community College
Delaware Technical Community College is a statewide multi-campus community college committed to providing affordable, open admission, post-secondary education that is relevant and responsive to labor market and community needs.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
DARYL GRUAR
MECHANICAL ENGINEERING TECHNOLOGY - DEPARTMENT CHAIR & INSTRUCTOR
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