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National University · 2 days ago

Academic and Finance Advisor I (Mar Start)

United States

Full-time

Remote

Entry Level

$20/hr - $21.63/hr

1+ years exp

National University is a leader in innovative education solutions, dedicated to supporting students' academic journeys. The Academic and Finance Advisor role involves providing academic and financial assistance to students, helping them navigate their educational paths and overcome challenges to graduation.

E-LearningEdTechHigher EducationNon ProfitUniversities

Responsibilities

Manage assigned student load and complete daily tasks as directed by leadership through the Roadrunner System, Student Portfolio Report, or other tools

Proactively identify and support at-risk students, providing early resolutions and connecting them to resources for success

Monitor student degree plans, course schedules, and academic progress to ensure compliance with University policies and Satisfactory Academic Progress (SAP) standards

Advise students on financial aid requirements, university policies, and changes to their course of study

Track student balances, recommend lockouts or dismissals when necessary, and assist with collection efforts to maintain reasonable receivables

Maintain professionalism while supporting escalated students and delivering University communications

Participate in team meetings, trainings, and departmental or special projects, contributing to a positive and collaborative work environment

Maintain regular and reliable attendance, and perform other duties as assigned

Qualification

Financial aidCustomer service focusUniversity policiesExperience in student servicesHighly organizedSolution-oriented approachProficient in Microsoft OfficeWritten communicationCollaborative team playerDetail-oriented

Required

Minimum of one (1) year of experience in advising, customer service or related is required

Knowledge of academic and business practices in an online university environment

Knowledge of University policies, procedures, and updates

Strong customer service focus with the ability to manage conflict, de-escalate concerns, and communicate professionally across all channels with students

Solution-oriented approach when supporting students, colleagues, faculty, and staff while following University and federal guidelines

Understanding of financial aid programs, the FDCP Act, and standard payment practices

Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting

Maintains confidentiality and integrity in all interactions and documentation

Skilled in written communication, report preparation, and the use of technology for online engagement

Collaborative team player who contributes to a positive and productive work environment

Knowledge of and alignment with the University's mission, vision, and goals

Proficient in Microsoft Office

Must be eligible to receive access to the National Student Loan Data System (NSLDS)

Preferred

Bachelor's degree preferred

Experience in student services or training and development in a collegial setting preferred

Experience working in a fast-paced customer or student-centric position preferred

Experience in higher education and technology-driven enterprise preferred

Benefits

Medical

Dental

Vision

403b with match

Paid holidays

PTO

Free education benefits

Company

National University

Glassdoor3.0

National University is a private nonprofit university that provides accessible and achievable higher education to adult learners. It is a sub-organization of National University System.

Founded in 1971

La Jolla, California, USA

1001-5000 employees