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CB2 · 4 hours ago

Senior Asset Protection Manager, Supply Chain

United States

Full-time

Remote

Senior Level

7+ years exp

CB2 is a company that inspires purpose-filled living with a focus on high-quality home furnishings. The Senior Asset Protection Manager is responsible for protecting company assets within supply chain locations, implementing policies and conducting assessments to mitigate risks, and collaborating with various stakeholders to ensure security standards are met.

E-CommerceFurnitureHome DecorRetail

Responsibilities

Select, hire, lead, and develop a team of DC Asset Protection Leads/Supervisors

Support, coach, and hold the team accountable to execute high security standards, improve inventory processes and compliance, support investigations and collaborate with DC Leadership resulting in improved security & shrink within assigned DCs

Work together with peers and cross functional business partners, spearhead the creation and implementation of new Asset Protection programs, standards, and initiatives within the Supply Chain

Build strong partnerships with supply chain and location leadership, HRBPs, and other leaders integral to the success of the Distribution (DC) and Home Delivery (HDC) Centers

Collaborate with business partners to create/conduct regular site audits, and implement controls, for key areas of the business, including, but not limited to, Inventory Control, Inbound, outbound, Returns, Damages, and Destroys in order to minimize shortage risks, and maximize profitability

Analyze Bills of Lading (BOLs), Advanced Shipping Notices (ASNs), and related reports to identify trends pertaining to shipping accuracy, operational effectiveness and loss

Review inventory adjustment exceptions to ensure compliance with company guidelines and standards and establish consistency and accuracy

Scrutinize the Damages, Destruction, RTV, and Donation processes

Collaborate with other departments to ensure that Asset Protection strategies are aligned with overall business objectives

Conduct investigations independently, and in coordination with corporate AP partners, into incidents of inventory loss, damage, fraud, collusion and cargo theft (ORC - organized retail crime). This includes interviewing witnesses, reviewing reporting and CCTV footage, preparing detailed reports of findings and engaging with law enforcement, as applicable

Audit the Home Delivery and final mile process to ensure compliance to company standards

Conduct or guide walks of DC sites including the building and trailer yard ensuring physical security standards are met

Support HR Business Partners in investigating company policy violations

Partner with HR, Safety and Facilities to identify and resolve unsafe conditions within and outside of the warehouse building(s)

Coordinate with location leadership on Corporate Emergency Response Program

Respond to and lead Emergency Response Plans (ERP) as needed (nights, weekends, and holidays included) and maintain an effective liaison with local authorities

Train and communicate Asset Protection Awareness Program to distribution center associates and leadership in partnership with Corporate AP

Assist in the creation of new AP reporting and provide regular readouts and follow up with a cross functional DC team

Responsible for on-site contract security teams in coordination with AP Lead/Supervisor, on-site leadership and vendor management

Maintain Supply Chain AP Deputy audits and manage Deputy program including selection, upskilling and regular 1:1s with individuals participating in stretch assignment

Create and participate in providing necessary Asset Protection training to leadership and all associates within each Distribution Center and HDC

Travel to various Distribution Centers, HDCs, and other locations as needed to mentor and coach direct reports, build relationships, assess needs, support the implementation of best practices, and conduct training, investigations, or audits

Assess DC site needs to ensure Asset Protection resources such as CCTV, Burglar Alarm, Access Control, Guard services, etc. are appropriately designed, deployed, and functioning

Perform other functions as required or directed

Qualification

Asset Protection ManagementInvestigative SkillsLeadership SkillsCCTV SystemsWarehouse Management SystemsCommunication SkillsAnalytical SkillsSpanish LanguageProblem Solving SkillsCollaboration Skills

Required

Outstanding relationship building, collaboration, and communication skills

Ability to quickly develop a complete understanding of applicable company systems, policies and procedures

Must be able to work under pressure, calmly and diligently at all times, and especially, in stressful situations where decisions need to be made and limited information is available

Demonstrated experience and ability to influence business partners at all levels

Ability to learn and navigate existing and future company systems and applications such as GSuite, Warehouse Management Systems, Case Management System, Audit Management System, and Business Intelligence tools

Understand training and communication resources relevant to the position

Adhere to safety, using the guidelines provided by Corporate Safety team as outlined in the CBH Associate Handbook

Hold Wicklander and Zulawski certification and be able to demonstrate interviewing proficiency

Ability to travel up to 50% of the time, including overnight and international travel as needed

7-10 years relevant experience in Asset Protection, ideally in a distribution center environment; multi-unit a plus

Strong leadership capabilities, with a focus on developing talent and promoting a strong culture while managing from a distance/remotely

Extensive and demonstrated experience conducting internal and external investigations in a high volume specialty retail, distribution and home delivery environment. Successful investigation and closure of cargo theft cases is a plus

Excellent communications skills, including both verbal and written language (English); Spanish is a plus, but not required

Effective partnership builder and collaborator

Strong organizational, analytical, and problem solving skills

Experience executing a company shrink program in a retail environment

Experience with various security and intelligence systems such as CCTV, Access Control, Emergency Notification and Burglar Alarms

Functional understanding of various secure practices to minimize risk and ensure adherence to U.S. Customs and Border Protection requirements - CTPAT