Foxconn Industrial Internet · 1 day ago
IT Support Engineer
Houston, TX
Full-time
Onsite
Mid Level
3+ years expFoxconn Industrial Internet is seeking a highly skilled IT Production Support Engineer to ensure the seamless operation of both internal SFC/MES-developed systems and third-party IT applications used in production functions. The role is critical for maintaining system performance, providing first-level support, and addressing application-related incidents quickly and effectively.
InternetManufacturing
Responsibilities
Ensure continuous functionality of both internal and third-party applications that support production operations. Proactively address and resolve application-related incidents, minimizing downtime and ensuring users receive effective and timely support
Provide support to end users via email, phone, in-person interactions, or the ticketing system. Troubleshoot and resolve technical issues efficiently, ensuring minimal disruption to production operations
Manage the 24/7 IT support and helpdesk line, ensuring continuous availability of support services and quick resolution of technical issues across shifts and during off-hours
Assist various departments (Manufacturing, Quality Assurance, Engineering, Production Planning, Warehouse, etc.) with accurate and timely reporting, ensuring data integrity and compliance with operational requirements
Document technical issues, analyze symptoms, and identify the root causes of production-related problems. Develop and implement effective solutions while ensuring proper documentation for future reference and to prevent recurrence
Administer production systems, including user creation, system deployments, software installations, and troubleshooting. Ensure seamless system performance through regular maintenance and quick resolution of system issues
Identify recurring system issues and areas for improvement in system stability. Collaborate with teams to propose and implement solutions to enhance performance, reliability, and overall system optimization
Monitor IT-related tasks including production jobs, system interfaces, and alert systems. Proactively detect issues and take necessary actions to ensure smooth operations
Work closely with the development team and other IT support functions to resolve complex issues. Participate in system improvements and enhancements to ensure optimal system performance
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience)
Proven experience (3+ years) in IT support, specifically in production environments or manufacturing systems (preferably with SFC/MES applications)
Experience managing 24/7 IT support functions and troubleshooting production issues in real-time
Advanced proficiency in Microsoft Office and Microsoft SQL Server
Intermediate proficiency in SAP System Management, Windows Server, and Quality Tools
Basic proficiency in DevOps, UML Modeling, and Power BI
Strong understanding of system administration tasks, including user management, software deployment, and troubleshooting
Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users
Strong problem-solving skills, with the ability to analyze complex technical issues and identify root causes
Proactive approach to issue detection and resolution
Strong team collaboration skills to work with cross-functional teams and support functions
Ability to manage multiple tasks efficiently and effectively, even in high-pressure environments
Preferred
Experience with DevOps practices and automation in IT environments
Familiarity with Manufacturing Execution Systems (MES) and Shop Floor Control (SFC) systems
Experience in Power BI or other data reporting tools for effective reporting and visualization
ITIL or other relevant certifications would be an advantage
Company
Foxconn Industrial Internet
Foxconn Industrial Internet is a manufacturer and seller of communication network equipment. It is a sub-organization of Foxconn Technology Group.
10001+ employees
H1B Sponsorship
Foxconn Industrial Internet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (2)
2022 (9)
2021 (5)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-08IPO
Leadership Team
Chien Min Wang
Director Board Of Directors
Recent News
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