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CTDI · 5 hours ago

2nd Shift Sr. Operations Manager

Haslet, Texas, United States

Full-time

Onsite

Senior Level

5+ years exp

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers. The Sr Operations Manager is responsible for overseeing and coordinating all operational activities within the warehouse, focusing on optimizing efficiency, productivity, and profitability across various departments.

Telecommunications

No H1B

Responsibilities

Oversight of multiple departments and functional areas within the branch to ensure smooth day-to-day operations

Providing regular reports and updates to senior management on the performance and progress of operational initiatives

Communicates effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise

Develop and implement operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance overall efficiency

Responsible for overseeing and managing the financial performance, including participating in daily P&L calls with Corporate management

Monitor inventory levels, track stock movements, and optimize inventory management processes to minimize stock outs, overstock, and inventory holding costs

Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations

Lead and motivate warehouse staff, providing guidance, training, and performance feedback to foster a positive and high-performing team culture

Collaborate with cross-functional teams, such as logistics, procurement, and customer service, to coordinate warehouse operations and address customer needs and requirements

Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment

Provide the next level of support for escalated issues during work shifts

Collaborates with Corporate to facilitate escalations involving corporate resources (IT, network, etc.) for troubleshooting or process improvement purposes

Utilize warehouse management systems (WMS) and other technology tools to track inventory, monitor performance metrics, and generate reports for analysis and decision-making

Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors

All other duties assigned, based on the business the warehouse supports

Qualification

Management experienceOperational excellenceWarehouse management systemsP&L managementAnalytical skillsOSHA regulationsTechnical backgroundLeadership skillsProblem-solving skillsInterpersonal skillsProject management

Required

5-7+ years of management experience (preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing or service environment) including experience working with P&L/budgets

Demonstrates a track record of driving operational excellence and delivering measurable results

Exceptional leadership and interpersonal skills, adept at skillfully communicating, inspiring, and exerting influence across all levels of the organization

Strong problem-solving abilities and decision-making skills, with a strategic mindset and a focus on results and continuous improvement

Advanced understanding of Project Management principles and the criticality of deadline prioritization

Highly skilled in effectively managing a challenging workload, prioritizing tasks, and consistently meeting deadlines

Strong analytical and numerical skills, with the ability to analyze data, identify trends, and make data-driven decisions

Proficiency in warehouse management systems (WMS), inventory control software, and MS Office

Familiarity with OSHA regulations and standards

Bachelor's degree preferred in a related field or equivalent work experience

United States (Required)

Must be 18 years of age