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People Driven Technology, Inc · 16 hours ago

Service Coordinator

Grand Rapids, MI

Full-time

Onsite

New Grad, Entry Level

People Driven Technology, Inc is a fast-growing, family-owned technology integrator delivering innovative IT outcomes across the Midwest. The Service Coordinator will coordinate with professional services teams and key stakeholders to ensure effective communication and a positive customer experience throughout the project lifecycle.

Cyber SecurityInformation TechnologyNetwork SecurityPhysical SecurityUX Design

Responsibilities

Coordinate staffing for new projects and service tickets by assigning appropriate resources and communicating assignments clearly

Monitor service tickets to ensure timely resource allocation and effective communication across teams

Coordinate and manage smaller project activities, including planning, scheduling, and resource allocation

Generate and distribute monthly reports for internal stakeholders, including leadership and the sales team

Provide administrative and coordination support to the project team, including scheduling meetings and managing project-related communications as needed

Qualification

Service coordinationProject management toolsCommunication skillsOrganizational skillsInterpersonal skills

Required

High school diploma or equivalent required; associate or bachelor's degree in a related field, or equivalent experience, preferred

Demonstrate a proactive, solutions-oriented mindset while effectively advocating for project needs and maintaining alignment with internal and external stakeholders

Exhibit strong communication and interpersonal skills, with the ability to work effectively with clients, vendors, and cross-functional teams

Possess strong organizational and time management skills, with the ability to manage multiple priorities simultaneously

Ability to thrive in a fast-paced, dynamic environment while balancing competing priorities