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HHAeXchange · 15 hours ago

Revenue Cycle Advisor

United States

Full-time

Remote

Mid, Senior Level

$70K/yr - $80K/yr

5+ years exp

HHAeXchange is the leading technology platform for home and community-based care, and they are seeking a Revenue Cycle Advisor to join their team. This role focuses on driving customer success, optimizing revenue cycle processes, and contributing to the growth and innovation of their services in a fast-paced environment.

Health CareSaaSSoftware

Responsibilities

Serve as the primary liaison between customers and internal teams, fostering strong, long-term relationships

Demonstrate the value of RCM services by highlighting measurable impacts and proactively solving challenges

Analyze customer performance metrics, identify trends, and suggest improvements to optimize revenue cycle processes

Address customer inquiries promptly, coordinating with cross-functional teams for swift issue resolution

Collaborate with the billing, operations, and product teams to refine service delivery and enhance the overall customer experience

Identify and recommend process enhancements to improve internal and external workflows

Provide customers with regular performance reports and actionable insights to maintain alignment with expectations

Drive customer satisfaction, retention, and advocacy through strategic engagement, ensuring high Net Promotor Scores (NPS) and strong customer references

Other duties assigned by supervisor or HHAeXchange leader

Qualification

Revenue Cycle ManagementCustomer EngagementBilling KnowledgeMicrosoft OfficeProblem SolvingCommunication SkillsCollaboration SkillsInitiative

Required

5+ years of Revenue Cycle Management, including deep knowledge of billing, common denials, posting, electronic transaction formats, and payer portal navigation

Proven experience in customer engagement and relationship management

Strong working knowledge of Microsoft Office: Excel, Outlook, PowerPoint, and Word

Strategic, intellectually curious, and effective at solving problems with clear, fact-based recommendations

Detail-oriented with excellent written and oral communication skills

Adaptive to change, with strong collaboration skills across cross-functional teams

Must be an initiative-taker with a strong work ethic and integrity