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Acadia Insurance (a Berkley Company) · 9 hours ago

Billing Support Specialist

AZ, Scottsdale - 14902 N 73rd Street

Full-time

Hybrid

Entry Level

1+ years exp

Berkley Aspire is passionate about making excess and surplus lines business easy to transact. They are seeking a Billing Support Specialist to reconcile insured's accounts, assist with billing inquiries, and collaborate with internal teams to optimize billing processes.

Commercial InsuranceInsurance

No H1B

Responsibilities

Serve as first point of contact and resolution, via phone and email, for customer billing questions

Day to day processing of billing reports and financial handling, including but not limited to applying lockbox payments, manual payment application, generating refunds, reviewing and applying suspended cash, transferring funds, and investigating failed payment transactions, etc

Foundational support of billing needs and inquiries from internal business partners

Collaborate with Underwriting and Finance teams to recommend updates and process optimizations to increase quality and efficiency of billing function

Special projects as needed

Qualification

Billing processing experienceFinancial transaction processingMicrosoft ExcelMicrosoft WordCustomer serviceVerbal communicationWritten communicationAttention to detailOrganizational skills

Required

1-3+ years of billing and financial transaction processing experience required

Proficiency in Microsoft Word and Excel and typing of a minimum of 50 words per minute are required

Ability to understand priorities and meet deadlines

Strong customer service proficiency, requiring high levels of collaboration and partnership

Exceptional verbal and written communication skills, your communication style is flexible to the situation, you communicate clearly, concisely, and with a purpose

Well organized and able to work independently

Strong attention to detail