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KYOCERA Document Solutions UK · 17 hours ago

Customer Support, Dealer Sales

Fairfield, NJ

Full-time

Onsite

Entry Level

$51K/yr - $62K/yr

2+ years exp

Kyocera Document Solutions America, Inc. is a company dedicated to providing best-in-class customer service while adhering to its core philosophy of doing what is right. The Customer Support representative will be the primary point of contact for customers, addressing inquiries, resolving issues, and maintaining positive relationships through effective communication.

PrintingProfessional ServicesSoftware

Responsibilities

Provide first-level customer support via email and phone, addressing customer inquiries and issues, identifying the root cause of customer problems, providing solutions and following up to ensure satisfaction

Process orders, forms, applications, and requests accurately, verifying details

Provide feedback on the efficiency of the customer service process and identify any recurring customer issues to help streamline and improve future interactions

Record customer interactions into the Customer Relationship Management tool (CRM)

Qualification

Customer service experienceCRM systems proficiencyCommunication skillsProblem-solving skillsEmpathyPatienceCustomer service oriented

Required

Minimum 2 years of customer service experience in a corporate environment

High School diploma or GED

Excellent communication skills, ability to clearly explain information, listen actively, and adapt communication style to different customers

Problem-solving skills, analyzing customers issues, identifying solutions, and implementing them effectively

Customer service oriented, genuine desire to help customers and provide a positive experience

Empathy, ability to understand and relate to customer concerns

Patience, ability to maintain composure when dealing with challenging customer situations

Technical proficiency, familiarity with CRM systems and relevant software

Benefits

Medical, dental and vision plans

401(k) retirement plan with Company match

Life insurance and disability coverage

Paid time off and holidays

Paid parental leave

Employee Assistance Program

Volunteer Time Off

Professional development course reimbursement

Company

KYOCERA Document Solutions UK

Kyocera Document Solutions UK is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan.

Founded in 1983

Reading, Reading, GBR

201-500 employees