Pacific Life · 1 week ago
Knowledge Manager
Newport Beach CA-700
Full-time
Hybrid
Senior Level, Lead/Staff
$148K/yr - $181K/yr
10+ years expPacific Life is an insurance company focused on providing for loved ones and planning rewarding retirements. They are seeking a Knowledge Manager to develop and implement a robust knowledge management strategy for HR content and processes, ensuring effective dissemination of information and fostering a culture of continuous learning within the organization.
FinanceFinancial ServicesInsurance
Responsibilities
Develop and Implement Knowledge Management Strategy (Employee-facing content): Develop a content governance model to support knowledge management strategy and objectives. This includes but is not limited to:
Accountability Framework: Identify content owners and formalize necessary roles and responsibilities to optimize content development and delivery
Establish Standards: Establish content standards including taxonomy, structure, readability, tone, voice, clarity, and consistency for all content assets and mediums
Develop Tools: Develop tools and templates to facilitate user-friendly content creation to minimize the cycle time to deploy, edit, and update content
Lifecycle Management: Execute the knowledge management lifecycle, encompassing curation processes (e.g., collection, QA, posting, retirement, and escalations), maintenance, and drive usage
Develop and Implement Knowledgebase Strategy (Internal operational content): Develop a comprehensive strategy to centralize and standardize HR operational content such as process documentation, desktop procedures, and knowledge articles into a central HR knowledgebase or preferred platform. This will include but is not limited to the following:
Knowledgebase/Content Management Platform: Recommend knowledgebase to centralize and store HR operational content from existing platforms (Workday Help, ServiceNow, SharePoint, OneNote, Teams, OneDrive, etc.)
Content Migration: Facilitate the migration of operational HR content from existing platforms into recommended repository
Content Governance: Establish schedule and structure to ensure regular reviews, updates, and disposition of operational content
Global Policies: Partner with GPWS leader to establish governance model to centralize and standardize global policies for easier access and consumption
Service Delivery Optimization: Partner closely with Tier 1 (AskHR/People Ops) teams to analyze employee queries and identify opportunities to improve and amplify self-service content
Qualification
Required
Familiarity with KM principles, frameworks, best practices and tools
Ideally 10+ years' experience in HR Knowledge Management program administration
Ability to manage multiple HR knowledge management initiatives simultaneously
Experience with HRIS, knowledge management systems, and digital collaboration tools
Strong written and verbal communication skills, with experience in developing training materials and facilitating workshops
Bachelor's degree in Human Resources, Business Administration, or a related field
Proven experience implementing Knowledge Management programs on a global scale
Preferred
Master's degree or relevant certification is preferred
Certification in Project Management (PMP) or Knowledge Management (CKM) is a plus
Benefits
Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
Company
Pacific Life
Pacific Life Insurance is an insurance company that provides life insurance products, annuities, and mutual funds.
1001-5000 employees
H1B Sponsorship
Pacific Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (9)
2023 (16)
2022 (19)
2021 (14)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$1.44B2025-09-03Debt Financing· $750M
2025-06-18Debt Financing· $688.57M
Leadership Team
Howard Hirakawa
Senior Vice President, Fund Advisor Operations
Joe Krum
Senior Vice President & Managing Director, Global Institutional Investment Group
Recent News
Private Capital Journal
2025-12-05
Company data provided by crunchbase