Apple · 5 days ago
US-Genius
Lynnhaven, VA
Full-time
Onsite
New Grad, Entry LevelApple Retail is where the best of Apple comes together, delivering an exceptional experience to customers. As a Genius, you will combine troubleshooting skills with customer service to repair Apple products and educate customers about their options.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple
Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple
Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team
Serve as a Mentor, resource, and positive role model for Genius Bar team members
Support leadership in providing timely resolution to customer escalations
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor
Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn
Demonstrate Apple’s values of inclusion and diversity in daily activities
Qualification
Required
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations
Have experience in retail or sales, or related work experience
Possess the visual inspection and fine motor skills to safely perform hardware repairs
Have experience troubleshooting hardware and software issues in a customer service environment
Preferred
Demonstrate technical expertise of Apple products and services, including repairing devices
Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue
Navigate customer service issues with care and strong interpersonal skills
Apply an action-oriented mindset and sense of motivation to do what's best for the customer and Apple, often anticipating and adjusting for problems and roadblocks
Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time
Communicate effectively and tailor your communication style to different audiences
Collaborate and motivate across the store and among key partners to achieve individual and overall team goals
Support and educate the broader team by sharing knowledge, experiences, and insights
Frequently handle, lift, and move merchandise safely
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
Founded in 1976
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase