Arizona College of Nursing · 11 hours ago
Director of Financial Aid
On-Site
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expArizona College of Nursing is a rapidly growing nursing school dedicated to preparing students for careers in nursing. The Director of Financial Aid oversees the campus Financial Aid department, ensuring students receive timely support and compliance with regulations while leading a team of Financial Aid Officers.
Higher Education
Responsibilities
Recruit, onboard and retain top talent to build a high-performing FA team aligned with institutional values and goals
Cultivate a culture of accountability, collaboration, and continuous improvement
Deliver ongoing training and development, including both competencies and soft skills, using coaching, data, and quality assurance insights
Lead regular team meetings and one-on-one check-ins to assess performance, provide actionable feedback, and proactively address challenges or gaps
Lead end-to-end financial aid operations for assigned campuses, ensuring timely and accurate packaging for new and continuing students
Manage caseload distribution, monitoring workloads and reallocating assignments to maintain service-level agreements and optimize team performance
Leverage data and performance metrics to identify trends, uncover inefficiencies, and implement improvements that align with institutional goals
Maintain accurate and compliant across student records across Anthology/Nexus and all relevant federal systems, ensuring data integrity and adherence to regulatory standards
Oversee proactive student outreach efforts via phone, email, and text to support financial aid awareness, resolve issues, and enhance engagement throughout the financial aid process
Maintain current knowledge of Title IV, state, and institutional aid regulations
Conduct regular internal audits and proactively correct errors to ensure audit readiness
Ensure accurate documentation supports all awarding and disbursement activities
Collaborate with the Quality Assurance (QA) team to address findings and strengthen compliance practices
Counsel students and families on financial aid options, including federal aid, institutional loans, scholarships, agency assistance, and repayment strategies
Resolve escalated student concerns with empathy, urgency, and a solutions-focused mindset
Partner with campus departments to ensure students receive holistic support for student success
Work with the Regional Director of Financial Aid and campus leadership to set annual goals and key initiatives
Identify and implement process improvements to enhance student experience and operational efficiency
Participate in cross-functional projects that support institutional growth, compliance, and innovation
Qualification
Required
High School Diploma or equivalent experience
Minimum of 3-5 years of experience in financial aid administration in higher education
Strong knowledge of Title IV regulations and financial aid systems
Minimum of 1–2 years of formal leadership experience or demonstrated leadership in a student services environment (e.g., mentoring peers, training new hires, leading projects, or serving as acting supervisor)
High degree of professionalism and discretion dealing when handling confidential information
Detail-focused with the ability to manage multiple tasks in a fast-paced environment
Strong customer service mindset, with a track record of delivering empathetic and effective support
Must be eligible to enroll in the National Student Loan Data System (NSLDS)
Preferred
Bachelor's degree in a relevant field from an accredited college or university
Financial literacy expertise, including familiarity with student loan repayment options and financial aid processes
Company
Arizona College of Nursing
Arizona College of Nursing and Arizona College prepare students for in-demand careers to meet the community’s healthcare needs.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michelle Eisenstat
Chief People Officer
Stacey Kunnari
Human Resources Business Partner
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