TPS B.V. · 8 hours ago
Technical Electro-Mechanical Specialist, Systems Phone Support
New Columbia, PA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $35/hrTPS LLC is a leader in thermal processing products and test solutions, located in New Columbia, PA. They are seeking a Technical Electro-Mechanical Specialist to provide technical troubleshooting assistance and support to customers and field service technicians, ensuring customer satisfaction and effective service delivery.
Human ResourcesTraining
Responsibilities
Serves as the primary point of contact for customers and field service technicians seeking technical troubleshooting assistance, delivering timely, professional support and accurate product information via phone, email, and the service ticketing system
Supports customers and field personnel by addressing technical service questions and coordinating service and parts orders with a focus on accuracy, communication, and customer satisfaction
Collaborates with team members to determine service needs, required parts, and scope-of-work details for accurate creation of aftermarket service work orders
Actively supports service growth by recommending value-added services, retrofits, and upgrades that align with customer needs and operational goals
Collaborates with field service engineers and internal teams to identify root causes of remote equipment issues, implement corrective actions, and document findings that drive product enhancements and improve reliability for customers
Qualification
Required
Trade school or two-year technical degree desired, strong electrical experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of an organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, etc
Good working knowledge and the ability to use MS Office software and email and Google suite
Electrical background desired, with the ability to read electrical schematics, PLC controls, three phase power (high and low voltage), and AC/DC circuitry
A pleasant phone voice, good interpersonal skills, and good customer service skills are required
Must be able to multitask in a fast-paced environment to manage time and workload to meet deadlines
Preferred
BPCS manufacturing (AS400) software is a plus, but not required
Electrical certificates, refrigeration license desired but not a requirement
HVAC experience desired or a basic understanding of the refrigeration cycle and components, with the ability to read refrigeration and electrical ladder diagrams and mechanical prints
Benefits
Medical, dental and vision insurances
Paid vacation and company holiday time
401k with employer match and immediate vesting
Employee training programs, tuition assistance and career growth opportunities!
Company
TPS B.V.
De eerste fase van je carrière is een hele spannende.
201-500 employees
H1B Sponsorship
TPS B.V. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase