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Diesel Direct · 4 hours ago

Truck Technology Engineer- Stoughton, MA

DDI - Stoughton, Stoughton, MA, US

Full-time

Onsite

Entry, Mid Level

$25/hr - $30/hr

2+ years exp

Diesel Direct is a company focused on providing technology solutions for fuel delivery. They are seeking a Truck Technology Engineer to support the mechanical and electronic technology in delivery trucks, manage helpdesk requests, and provide on-site installation and support for fuel dispenser technology.

EnergyOil and Gas

Responsibilities

Support the mechanical and electronic technology in our delivery trucks. This includes configuration, triage and support of handheld scanning devices, metering devices, communication and network devices, and supporting infrastructure

Be available to answer phone calls from users in the second and third shift

Manage and triage helpdesk requests across all areas of IT desktop support

Perform simple break/fix procedures related to Windows, Mac, and MFP devices

Coordinate with internet providers to schedule installations

Coordinate with cellular providers to provision and activate mobile devices

Document reported error messages, and faulty behavior to escalate issues when necessary

Open and monitor incidents created with 3rd party providers

Assist users with initial equipment setup

Perform routine administrative tasks

Provisioning – Configuration of the devices enabling and disabling features

Device Configuration – making changes to the settings and parameters of the device

Device diagnostics and support

Software installation, update, and management

Wiring and working with various voltages and connection types

Soldering and use of terminal punch adapters

Flashing and configuring LC and Mid:Com electronic register products and attached devices

On-site installation of truck technology

On-site installation and support for fuel dispenser add-on technology (mechanical and electronic)

Software Upgrades – installing and testing new software and identifying bugs and working with developers on fixes to be loaded on the device. Worked with applications and system software development and testing

Work with mobile devices, where memory and storage space may be limited on bandwidth or communication, such as in wireless connectivity

Provide timely, efficient and professional follow-up to our customer inquiries

Taking full ownership of assigned tasks and keeping customers well-informed about the progress

Qualification

Technical Support EngineerAPI supportTroubleshooting abilitiesBasic wiring conceptsSoldering skillsMicrosoft Office proficiencyCustomer service skillsFollow instructionsCommunication skillsProblem solvingTime management skills