DXC Technology · 8 hours ago
ServiceNow Technical Project Manager
USA - LA - NEW ORLEANS
Full-time
Hybrid
Senior Level
7+ years expDXC Technology helps global companies run their mission-critical systems and operations while modernizing IT. The ServiceNow Technical Project Manager will own and drive major initiatives, manage technical complexity, and collaborate across teams to ensure successful project delivery.
AnalyticsConsultingInformation TechnologyInsurTechOutsourcingSecuritySoftware Engineering
No H1B
Responsibilities
Take ownership of 1-3 major initiatives within the Delivery Acceleration portfolio (e.g., AI product launches, methodology rollouts, tool integrations, platform builds)
Build comprehensive project plans with clear milestones, dependencies, resource requirements, and success criteria
Drive day-to-day execution—running working sessions, tracking progress, managing risks, and ensuring teams have what they need to deliver
Make real-time decisions on scope, timeline, and resource trade-offs in collaboration with technical leaders and stakeholders
Hold teams accountable to commitments while maintaining strong collaborative relationships built on mutual respect
Understand the technical architecture, integration points, and dependencies across AI products, internal systems, third-party tools, and the ServiceNow platform
Anticipate technical risks and work with engineering teams to develop mitigation strategies before problems escalate
Facilitate technical design discussions and decision-making without needing to be the deepest technical expert in the room
Translate technical complexity into clear status updates and implications for non-technical stakeholders
Ask the right questions to surface hidden dependencies, resource constraints, or architectural concerns early
Partner with Portfolio and Program Management to ensure your initiatives align with overall portfolio strategy, timelines, and resource plans
Work peer-to-peer with other Technical Project Managers to identify cross-initiative dependencies and coordinate sequencing
Build strong working relationships with technical leaders
Coordinate with Global Acceleration and Modernization PMO, OCM, and Metrics teams to ensure your initiatives integrate with broader A&M transformation efforts
Contribute project status, risks, and learnings to portfolio-level reporting and decision-making forums
Facilitate alignment across diverse stakeholders—technical teams, business leaders, end users, and external vendors
Run effective working sessions that drive decisions, not just status updates—coming prepared with options, recommendations, and clear asks
Communicate project status transparently—celebrating wins, surfacing risks early, and proposing solutions rather than just reporting problems
Manage stakeholder expectations proactively, especially when scope, timeline, or resources need adjustment
Build trust through follow-through, technical credibility, and honest communication
Operate effectively in environments where requirements evolve, priorities shift, and the 'right answer' isn't always clear
Adapt project plans quickly as new information emerges, technologies change, or business priorities shift
Make pragmatic decisions with incomplete information, using judgment to balance speed with quality
Help teams maintain focus and momentum even when the path forward isn't perfectly defined
Embrace the iterative nature of innovation—MVPs, pilots, feedback loops, and continuous improvement
Identify process improvements, reusable templates, and best practices that benefit the entire Delivery Acceleration organization
Share lessons learned from your projects to help other Technical Project Managers and the broader team improve
Contribute to portfolio planning cycles—helping size initiatives, estimate effort, and sequence work realistically
Participate in retrospectives and continuous improvement initiatives that strengthen how the organization delivers
Qualification
Required
7+ years of technical project management experience in software development, AI/ML, or technology consulting environments
Demonstrated ability to lead complex projects involving cross-functional technical teams, ambiguous requirements, and evolving priorities
Strong technical acumen—ability to understand software architecture, APIs, data flows, and integration patterns without necessarily being a developer
Proven track record delivering results in fast-paced, innovation-driven environments where change is constant
Excellent collaboration skills—ability to work peer-to-peer with senior technical leaders and influence without direct authority
Project management expertise with various methodologies (Agile, Scrum, Kanban, Waterfall) and the judgment to apply the right approach
Outstanding communication skills—can explain technical concepts clearly and tailor messages for different audiences
PMP, CSA & 1-2 ServiceNow CIS Certifications required and/or completed within 120 days
Must be legally authorized to work in the United States without requiring sponsorship now or in the future
Preferred
ServiceNow platform knowledge or experience with enterprise workflow automation
Company
DXC Technology
DXC Technology is an IT and consulting services company that offers insurance software, security, and application development services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$755.01M2025-12-02Post Ipo Debt· $755.01M
2017-04-03IPO
Leadership Team
Raul Fernandez
President and Chief Executive Officer
Kaveri Camire
SVP and Chief Marketing Officer
Recent News
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