ElevenLabs · 1 day ago
Customer Success Strategy and Operations
United States
Full-time
Remote
Mid, Senior Level
4+ years expElevenLabs is an AI research and product company transforming how we interact with technology. They are seeking a Customer Success Strategy and Operations professional to scale their go-to-market operations by building tools, automations, and dashboards that empower teams to execute effectively.
Artificial Intelligence (AI)Content CreatorsDeveloper APIsFoundational AIGenerative AI
Responsibilities
E2E Process Management - Build and maintain strategic automations and standardized processes that support cross-functional teams and promote consistency and adoption
Cross-Functional Collaboration - Collaborate with cross-functional teams to drive initiatives that enhance revenue generation and operational effectiveness
Leadership Partnership - Serve as a trusted partner to leadership, providing strategic insights, actionable recommendations, and performance reporting
Experimentation - Develop and test new ideas, workflows, and sources that improve critical levers within each functional area
Data-Driven Strategy - Oversee analytics and performance analyses across pre-sales functions. Identify areas of opportunity and acceleration; build dashboards and insights that inform experimentation and guide lever improvement
Reporting & Analytics - Lead the design and management of dashboards, reports, and key performance indicators (KPIs) to measure and enhance team performance
Qualification
Required
4+ years of Revenue Operations at high-growth technology companies
Proven track record of developing and implementing end-to-end solutions, from data collection and analysis to execution
Can break complex problems into smaller, actionable solution steps
Strong analytical skills, with proven expertise in SQL and data visualization using BI tools (e.g. Sigma)
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
Highly adaptable, with a proactive approach to problem-solving and process improvement
Strong coachability and willingness to learn and adapt to new challenges
Benefits
Annual discretionary stipend
Annual discretionary stipend to meet up with colleagues each year
Annual company offsite
Monthly co-working stipend
Company
ElevenLabs
ElevenLabs is an AI company that offers tools for speech synthesis, voice cloning, dubbing, and audio generation.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$781MKey Investors
Sequoia CapitalMatthew McConaugheyNVIDIA
2026-02-04Series D· $500M
2025-11-11Undisclosed
2025-09-23Corporate Round
Leadership Team
Mati Staniszewski
Co-Founder
Piotr Dabkowski
Co-Founder
Recent News
2026-02-07
Company data provided by crunchbase