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ElevenLabs · 18 hours ago

Customer Success Strategy and Operations

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

ElevenLabs is a research and product company defining the frontier of audio AI, and they are seeking a Customer Success Strategy and Operations professional to scale their go-to-market operations. This role involves building and maintaining tools, automations, and dashboards to empower sales, data, and product teams, while collaborating across functions to enhance decision-making and drive growth.

Artificial Intelligence (AI)Content CreatorsDeveloper APIsFoundational AIGenerative AI

Responsibilities

E2E Process Management - Build and maintain strategic automations and standardized processes that support cross-functional teams and promote consistency and adoption

Cross-Functional Collaboration - Collaborate with cross-functional teams to drive initiatives that enhance revenue generation and operational effectiveness

Leadership Partnership - Serve as a trusted partner to leadership, providing strategic insights, actionable recommendations, and performance reporting

Experimentation - Develop and test new ideas, workflows, and sources that improve critical levers within each functional area

Data-Driven Strategy - Oversee analytics and performance analyses across pre-sales functions. Identify areas of opportunity and acceleration; build dashboards and insights that inform experimentation and guide lever improvement

Reporting & Analytics - Lead the design and management of dashboards, reports, and key performance indicators (KPIs) to measure and enhance team performance

Qualification

Revenue OperationsSQLData VisualizationAnalytical SkillsCross-Functional CollaborationCoachabilityCommunication SkillsProblem-SolvingAdaptability

Required

4+ years of Revenue Operations at high-growth technology companies

Proven track record of developing and implementing end-to-end solutions, from data collection and analysis to execution

Can break complex problems into smaller, actionable solution steps

Strong analytical skills, with proven expertise in SQL and data visualization using BI tools (e.g. Sigma)

Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams

Highly adaptable, with a proactive approach to problem-solving and process improvement

Strong coachability and willingness to learn and adapt to new challenges

Benefits

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.