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Credit Union of America · 1 day ago

Call Center Representative - Delano and Maize Branch

Wichita, KS, US

Full-time

Onsite

Entry Level

$0/hr - $18/hr

1+ years exp

Credit Union of America is seeking a Call Center Representative to centralize in-bound calls and provide professional service to members and staff. The role involves assisting members with their needs, performing transaction requests, and providing support for various member service functions.

BankingFinancial ServicesOnline Portals

Responsibilities

Handle account inquiries, account maintenance, individual and department phone transfers, IRA general inquiries, SWBC and MMS payments, check orders, ACH setups, check copies, statement copies, and general loan inquiries

Answer and troubleshoot online banking and mobile application issues. Debit card and credit card maintenance. Unlock and raise limits on debit cards, Research basic card issues. Process stop payments on check and ACH transactions. Process remote wires

Identify cross-sell opportunities and cross sell Credit Union of America services to members as a referral to the front line sales personnel

Perform other duties as assigned. Employees shall be trained annually, demonstrate an understanding of and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job functions