Veeva Systems · 13 hours ago
IT Technical Program Manager - Product Support
Columbus, OH
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $145K/yr
5+ years expVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. The Technical Program Manager is responsible for leading and managing technical programs that enhance the efficiency and effectiveness of customer support operations, collaborating with cross-functional teams to drive initiatives that improve support processes and customer experience.
BiotechnologyCRMEnterprise SoftwareSoftware
Responsibilities
Lead and manage technical support programs, helping to organize and track work via sprints
Manage sprint goals and timelines, balancing scope, resources and priorities to ensure timely product delivery
Facilitate requirement gathering and lead user story creation
Perform release management and create process to improve cross-team communication and visibility of upcoming releases
Collaborate with cross-functional teams to drive projects and enhancements
Effectively manage and balance the team’s workload comprised of conflicting priorities across day-to-day enhancement requests, defects, and projects
Learn how to use the supported software product(s) and see the product's capabilities as well as gaps in supporting business needs
Learn about the supported department’s business and workflows and efficiently apply that knowledge to software solutions
Provide regular reports and insights to senior management and the support teams to communicate progress and blockers
Identify opportunities for process improvements within supported teams and own follow-up where needed
Implement best practices to optimize efficiency, responsiveness, and overall customer satisfaction
Participate in technical reviews and approve changes to ensure deliverables meet expectations
Facilitate CAPA resolution and ensure SOP’s are maintained and followed
Engage with the vendor customer success teams to be informed about product updates and new releases and how they impact internal processes and support enablement
Qualification
Required
Bachelor's degree in Information Systems, Business Administration, or related field or equivalent work experience
5+ years of experience in technical program management, in a customer support environment. Experience with support tools and technologies, such as Zendesk or ServiceNow
Understanding of application lifecycle management (ALM)
Strong business analysis and solution consulting experience to assist, guide and approve application design
Proven track record in program management, execution, change management, release management and cross-functional stakeholder management
Experience with agile methodologies and sprint planning
High proficiency in verbal and written communication. Solid presentation skills are desired
Enterprise software or high-tech industry experience is a plus
Strong attention to detail, goal oriented. Must be able to effectively manage multiple activities and/or projects concurrently
A relentless drive and a customer-first mentality are essential
Versatility, flexibility, and a willingness to work within constantly changing priorities
Commitment to excellence in delivery of customer service
Comfortable in working with personnel at all levels of the organization
Preferred
Experience with Jira for project and issue management
Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Company
Veeva Systems
Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry.
5001-10000 employees
H1B Sponsorship
Veeva Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (60)
2023 (52)
2022 (73)
2021 (55)
2020 (38)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
Emergence Capital
2013-10-16IPO
2008-06-05Series Unknown· $4M
2007-02-06Angel· $3M
Leadership Team
Peter Gassner
Founder and CEO
Mitch Wallace
Retired - Co-Founder and VP Operations
Recent News
2026-01-09
2026-01-06
2026-01-06
Company data provided by crunchbase