Western States ยท 16 hours ago
Customer Service Manager
Sun Prairie Location - Sun Prairie, WI 53590
Full-time
Onsite
Mid, Senior Level
3+ years expWestern States is a company seeking a Customer Service Manager to lead their customer service team. The role involves coaching, developing, and motivating a high-performing team while ensuring excellent customer service and adherence to company policies.
ManufacturingRetail
Qualification
Required
Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team
Problem solving, critical thinking skills and time management skills
Thorough knowledge of company products, services, and policies
Understanding of CSR and Sales Representative functions
Knowledge of CSR policies and procedures
Strong interpersonal, organizational, and supervisory skills
Excellent verbal and written communication skills
Proficient in MS Office suite
Able to operate related computer applications and basic business equipment
Bachelor's degree or equivalent experience
3 to 5 years of customer service management experience
Company
Western States
As a premier manufacturer of envelopes, labels, and packaging, Western States serves a national market of printers, distributors and mailing service providers.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase