Netsurit · 1 month ago
Level 3 Technical Support Engineer
Portland, Maine, United States
Full-time
Onsite
Mid, Senior Level
3+ years expNetsurit is a fast-growing managed service provider focused on AI-powered innovation. The Level 3 Technical Support Engineer will provide advanced technical support, lead projects, mentor junior consultants, and ensure client environments are secure and resilient.
Information ServicesInformation TechnologySoftware
Responsibilities
Design and implement projects based on client requirements and scope
Perform infrastructure security analysis and reporting
Create client documentation and policy design
Manage incidents, problems, and service requests using ITIL best practices
Apply Change Management where necessary
Deliver technical workshops and mentor junior team members
Stay ahead of emerging technologies and AI-driven solutions
Qualification
Required
3 - 5+ years in IT & Networking with formal IT qualifications (Microsoft role-based certifications preferred)
Hands-on experience with Microsoft technologies: Office 365, Microsoft 365, Azure, Hyper-V / VMware
Strong knowledge of TCP/IP networking, VLANs, firewalls, managed switches, and routers
Solid understanding of network security, malware/ransomware prevention
Familiarity with ITIL Framework and ITSM systems
Minimum 1-year onsite experience at a client location
Passion for IT, strong problem-solving skills, and eagerness to learn and grow
Preferred
Experience with AI technologies (Microsoft Copilot, Azure AI, ML models)
Project leadership and client consulting experience
Benefits
Opportunities for professional development and certifications
Competitive compensation and benefits
Company
Netsurit
Netsurit provides managed outsourced IT services for small to medium enterprises.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Sunflower Bank
2024-08-27Debt Financing
Leadership Team
Orrin Klopper
CEO
Brian Cooper
Managing Director
Recent News
Company data provided by crunchbase