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Stockman of Montana · 9 hours ago

CUSTOMER SERVICE REPRESENTATIVE

Manhattan, MT

Full-time

Onsite

Entry Level

1+ years exp

Stockman of Montana is seeking a Customer Service Representative to serve as the office's front line for new accounts and customer service. The role involves extensive product knowledge to support customer contact, develop new business, and represent the bank in community activities.

AgricultureBankingFinancial ServicesInsuranceReal Estate

Responsibilities

Maintain an extensive knowledge of deposits, loan and on-deposit services offered by Stockman Bank by studying product information, bulletins, regulations and updates

Attend periodic training sessions and stay abreast of new procedures, marketing techniques, rules and regulations

Sell multiple financial products and services to new and existing customers by assessing customer needs and determining which financial services can best satisfy those needs

Products include but are not limited to: Transaction Accounts, Safe Deposit Boxes, IRA’s, Trusts, Savings Accounts, Direct Deposit Enrollment, ATM Cards, Wire Transfers, Credit Cards

Spot sales opportunities and cross-sell other Bank services as they arise

Refer potential clients to the Investment Center

Qualification

Customer serviceBank operations knowledgeTen key proficiencyITI Teller PlatformComputer experience

Required

Strong commitment to providing exceptional customer service

High School diploma or equivalency

Ten key proficiency

Previous computer experience

Preferred

Previous Bank Operations knowledge and skills

1-2 years previous financial institution/customer service experience

Previous experience using ITI Teller Platform

Company

Stockman of Montana

Founded in Miles City in 1953 by William Nefsy, Stockman is a Montana-born company committed to enriching the lives of Montanans and helping our communities succeed.

Founded in 1953

Miles City, Montana, USA

501-1000 employees