HarperCollins Christian Publishing · 2 months ago
Quality Assurance Auditor - Warehouse Operations
US-NY-Depew
Full-time
Onsite
Entry, Mid Level
$20/hr - $22/hr
2+ years expHarlequin, a division of HarperCollins, is seeking a Quality Assurance Auditor - Warehouse Operations. The Quality Assurance Auditor is a hands-on role responsible for ensuring that warehouse processes meet industry standards and for promoting consistency in quality and process execution.
ContentInformation ServicesPublishing
Responsibilities
Coordinate (and/or perform), collect, and communicate all warehouse audit activity – highlighting exceptions/opportunities
Using flowcharting and other mapping techniques, record the sequence of process steps taken and identify discrepancies between defined processes and actual practices
Research variations to process and assist in the establishment of standard practices
Completes and maintains process audit paperwork and records
Monitor and track the effectiveness of corrective actions
Develop and update quality auditing procedures and checklists
Escalates risks or conflicts when appropriate
Must be able to perform stock verifications and quality checks
Perform root cause analysis
Coordinate (and/or perform) quality checks/sortation, as well as product and location audits
Monitors, documents and researches quality control complaints received via internal and external customers
Identify and suggest process improvements
Works closely with associates, team leads and supervisors when conducting investigations and gathering information about process adherence issues
Gather and summarize supporting data from information systems and paper records to help resolve issues
Back-up quality verification auditor as needed
Provide timely feedback to supervisors and leadership to ensure issues are resolved
Lead investigations
Deliver on the floor training and refreshers to associates regarding quality standards and processes
Participates in process improvement projects
Works collaboratively with our business partners at HDC, in Toronto, and in Montage
Works collaboratively with all teams and must demonstrate support of Harlequin’s Guiding Behaviors when working with others
Supports 5S initiatives ensuring areas are clean and free from debris
Performs marginal tasks
Qualification
Required
High School diploma or GED required
Associates degree preferred with 2 years' experience in Quality Otherwise, at least 4 solid years in Quality
Experience working in a distribution and/or manufacturing environment
Proficiency with computers including MS Office & Outlook
Demonstrated solid communication and interpersonal skills
Professional verbal and written communication
Ability to communicate at all levels
Strong listening and interpretation skills
Knowledge of Management Warehouse Systems (PkMS preferred) a plus
Ability to work under strong demands and multi-task in a fast-paced environment
Must be able to manage time by changing priorities
Must be able to perform addition, subtraction, multiplication, division, decimals, fractions and English/Metric conversions
Must be able to perform product measurements and sizing calculations with available tools
Must be able to read and verify numbers, check data on a computer, audit data and perform number reconciliations
Must be able to identify when a problem occurs, gather associated details, alert others to problems and make recommendations for solutions
Must be able to problem-solve and apply logical reasoning to all phases of the position
Must be able to troubleshoot and identify and correct problems
Must be able to use sound judgement and decision-making skills
Frequently required to stand, walk, hear, grasp, operate objects and controls, reach with hands and arms, use computer, use close and distant vision and adjust focus
Regularly required to stand, bend, work on a computer, crouch, and lift weights up to 35 lbs., push up to 100 lbs. on a cart
Occasionally required to sit
Must be comfortable working on the warehouse floor and moving between departments when needed
Frequently required to work near moving equipment
Frequently works in noise of moderate volume
Occasionally smells diesel fumes from dock trucks and propane from forklifts
Occasionally works in varying degrees of temperature
Benefits
A comprehensive and highly competitive benefits package
A variety of physical health
Retirement and savings
Caregiving
Emotional wellbeing
Transportation
Other benefits
"elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.
Company
HarperCollins Christian Publishing
HarperCollins Christian Publishing is an inspirational content publishing company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Beth Foil Winkler
Manager, Social Media & Partner Marketing
Beth Ryan, CFM
Director, Key Accounts & Strategic Partnerships, and author of The Flowering Cross
Recent News
Gifts & Decorative Accessories
2026-01-21
2025-11-25
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