Mercury Fiber ยท 6 hours ago
Customer Support Representative -Training in Topeka, then remote
United States
Full-time
Remote
Entry Level
1+ years expMercury Broadband is a leading provider of high-speed Internet and digital phone service, looking for an energetic and positive Customer Support Representative. The role involves providing product and service information, technical support, and customer assistance, with on-the-job training provided for career advancement.
InternetMobile
Responsibilities
Provide support for customer premise equipment and personal computing devices including PCs, tablets, and routers
Ability to analyze and diagnose Internet or computer related technical support issues, and aid with troubleshooting and resolving these issues
Attract potential subscribers by professionally and accurately answering product and service inquiries
Make product and service recommendations based on customer needs
Address billing inquiries and assist subscribers with their accounts in a timely manner
Address customer concerns in a courteous and professional manner
Schedule surveys, installations, and repairs
Qualification
Required
Basic computer skills and proficiency with Microsoft Office
Basic understanding of command line
Use of PC based applications to answer sales inquiries, maintain records, diagnose basic support issues, and provide technical assistance as needed
Knowledge and ability to operate, configure, and assist with routers, switches, personal computers, tablets, and related peripheral devices
Self-Motivated with desire to deliver exceptional and timely customer service
Customer support oriented and professional in appearance
Ability to communicate effectively, both orally and in writing
High School Degree or Equivalent
Regular, predictable attendance is required; including quarter-driven hours as business demands dictate
Ability to sit at a computer terminal for an extended period
Preferred
Associates Degree in PC Repair, Networking, or related field
COMP TIA A+ Certification or equivalent
1-2 years Customer Service experience
Benefits
Health
Vision
Basic Dental & Life Insurance
STD
LTD
401k
Paid Time Off
Paid Training
Company
Mercury Fiber
At Mercury Fiber, we believe that fast, reliable internet is the foundation of thriving communities.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-11-08Acquired
Leadership Team
Garrett Wiseman
President/CEO
Anastasia Krotov
Chief Financial Officer
Recent News
2024-04-15
2024-03-14
Company data provided by crunchbase