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Atlanta Community Food Bank · 16 hours ago

Retail Sourcing Specialist I

Atlanta,GA,US

Full-time

Hybrid

New Grad, Entry Level

The Atlanta Community Food Bank is working to end hunger in our community by providing food and resources. The Retail Sourcing Specialist is responsible for building and maintaining relationships with retail partners to acquire food donations and support the Food Bank’s mission.

CharityFood and BeverageNon Profit

Responsibilities

Identify, solicit, and onboard new donors

Maintain, and strengthen existing relationships while troubleshooting and problem-solving complex situations

Investigate, mitigate, and resolve issues that may arise between retailers and partner agencies

Perform daily contact (phone, email, visits) with retailers and retail agencies within assigned regions and provide documentation of visits

Respond promptly to calls and emails from retailers and partner agencies, prioritizing food rescue and high-quality customer service

Increase donation volume by educating retail staff on food recovery programs while ensuring compliance with company and Food Bank standards

Create, review, and distribute reports and maintain existing data spreadsheets, charts, and graphs, with an action plan where applicable

Analyze donation data to identify retailer donation trends and proactively communicate with retailers and/or agencies when patterns change

Share monthly data insights with retailers and partner agencies to support growth in donation volume and consistency

Complete additional administrative and reporting tasks as assigned by management

Onboard and train new retail partners on ACFB policies, procedures, and expectations

Onboard and train retail agencies on various policies, procedures, and reporting platforms

Conduct annual training and policy updates, to include an overview of the retail MOU (Memorandum of Understanding), Program Manual and any other related program documentation to ensure adherence and compliance

Reinforce adherence to food safety standards and Food Bank requirements among retail partners and agencies

Participate in Feeding America and other conference calls and trainings as needed

Collaborate with various Retailers and Partner Agencies to ensure timely donation pick ups

Partner with Network Growth, Compliance, and other internal teams to determine agency eligibility for the Supplemental Retail Donation Program based on proximity to retailers, agency capacity, and distribution schedules

Troubleshoot and resolve logistical challenges related to pickup schedules, capacity constraints, and service disruptions to minimize food rescue interruptions

Qualification

Relationship ManagementData AnalysisMicrosoft ExcelCustomer ServiceTrainingOnboardingCommunication SkillsOrganization SkillsTime Management

Required

Demonstrated history in driving for results and steering relationships to achieve established goals

Demonstrated experience in successfully managing relationships with donors and/ or other external partners in growing revenue or streamlining processes

Strong track record of collaborating effectively with internal teams across departments

Advanced proficiency in Microsoft Office, particularly Excel and Word, with the ability to quickly learn and adapt to new systems and platforms

Strong communication, organization, and time-management skills, with the ability to manage multiple priorities

Employee is routinely required to lift 50 lbs

Expected local travel for this position is 75%