Microsoft · 1 month ago
Post Sales Integrated Marketing Manager
United States, Multiple Locations, Multiple Locations
Full-time
Hybrid
Mid, Senior Level
$106K/yr - $204K/yr
3+ years expMicrosoft is a leading technology company that empowers every person and organization on the planet to achieve more. The Post Sales Integrated Marketing Manager is responsible for driving customer value realization and retention through integrated post-sales marketing programs, helping customers maximize the value of their Microsoft investments and reduce churn.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Marketing Strategy: Design data-driven, multi-channel engagement programs (email, social, demos) that strengthen customer adoption and retention across post-sales phases. Use analytics to identify lifecycle triggers, inform segmentation, and continuously optimize engagement to accelerate value realization and meet solution area objectives
Program Development: Build and execute programs that support the four phases of post-sales engagement:
Customer Onboarding Design and execute marketing programs that accelerate adoption for new customers. Drive awareness of core capabilities through welcome campaigns, guided resources, and personalized engagement
Product Activation Develop campaigns that deepen product usage and highlight high-value scenarios. Promote advanced features and share best practices to help customers realize full ROI
Renewal & Expansion Create lifecycle marketing programs that reinforce product value and support upsell motions. Use insights to deliver targeted messaging that mitigates churn and drives growth
End-of-Support Transitions Lead proactive communication campaigns for product lifecycle changes. Provide clear timelines, migration options, and upgrade incentives to ensure continuity
Solution Area Alignment: Tailor programs to address the unique needs and goals of each solution area, ensuring consistent messaging and a unified strategy for customer engagement
Customer Communications: Deliver highly targeted and personalized communications for specific scenarios to enhance relevance and impact
Field Partnership: Collaborate closely with field sellers to ensure every customer interaction is meaningful and aligned with account-specific objectives, driving satisfaction, loyalty, and business outcomes
Qualification
Required
Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing (e.g., campaign planning and execution, digital marketing), event management, program management, marketing operations (including campaign reporting and analysis), or related work experience OR equivalent experience
Preferred
Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 5+ years integrated marketing (e.g., campaign planning and execution, digital marketing), event management, program management, marketing operations (including campaign reporting and analysis), or related work experience OR equivalent experience
3+ years with proven experience in marketing program development and execution, preferably in post-sales or customer success environments
Strong ability to create personalized, data-driven customer engagement strategies
Strong experience in content strategy and channel orchestration
Excellent written and verbal communication skills for executive and field audiences
Ability to manage complex timelines and prioritize under pressure
Strong cross-functional collaboration and excellent stakeholder management
Data-driven mindset; ability to measure impact and optimize tactics
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
Company data provided by crunchbase