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Bar Harbor Bank & Trust · 2 days ago

Branch Sales & Service Lead- Woodsville, NH

Woodsville, New Hampshire, United States

Full-time

Onsite

Mid Level

Bar Harbor Bank & Trust is seeking an experienced retail banking professional to join their team as a Branch Sales & Service Lead. This role focuses on providing leadership, enhancing customer relationships, and ensuring compliance with banking regulations while managing various customer service tasks.

FinanceFinancial Services

Responsibilities

Demonstrates Leadership through influence and by coaching colleagues in the absence of management. May facilitate team meetings and morning huddles

Processes a wide variety of transactions and customer service requests with emphasis on maximizing and deepening customer relationships

Builds and maintains personal banking relationship with consumer and business customers

Responsible for customer outreach activities to customers and prospects

Serves as a mentor and role model to new retail hires

Takes ownership of problem resolution, ensuring timely and effective solutions while maintaining a positive customer experience

Takes leadership responsibility for complex branch operational functions such as audit tasks, cash ordering, scheduling

Ensures compliance with branch security, audit and compliance procedures

Effectively handles escalated customer situations and involves appropriate parties as needed

Demonstrated ability to build network and produce sales results by attending external networking & community events

Demonstrates a deep understanding of cross-departmental functions with a proven ability to consistently produce a high number of qualified referrals and effectively offer warm hand-off to business partners in all business lines

May discuss, sell, and close consumer loan products

A consistent contributor towards meeting branch goals in deposits, loans, referrals, and other categories

Takes on additional development opportunities and/or assignments that support regional or organization wide business objectives

Enthusiastically support the Bank’s Guiding Principles and Brand Behaviors

Actively participates in individual rock goal setting; works toward achieving individual, branch and department rocks as established

Comprehend and adhere to federal banking regulations in accordance with Bar Harbor Bank & Trust’s policies and procedures

Qualification

Banking experienceCustomer service skillsSales achievementBank productsProblem-solving skillsTeam orientationLeadershipActive listeningInterpersonal skillsIntegrity