IBM · 12 hours ago
Technical Writer Intern
San Jose, CA
Internship
Onsite
InternIBM is a leader in AI-powered, cloud-native software solutions, dedicated to transforming customer challenges into innovative solutions. As a Technical Content Professional, you will create and manage technical content for digital self-service products, advocating for users and ensuring clarity and accessibility in the documentation.
Business DevelopmentBusiness Information SystemsCRMData ManagementFoundational AISoftware
Responsibilities
Content Creation: Experience in designing, developing, and publishing IBM technical content that is easy to use, understand, and find. This includes technical documentation written in DITA or Markdown, UI content, product tours, messages, API documentation, multimedia (videos, graphics), support content, chatbots, training, nurture, and community content
Content Management: Proficiency in managing the end-to-end authoring process, including design, development, editing, production, translation, and life cycle management
Research: Strong research skills to gather data, analyze it, and extract insights for developing content strategies and meeting business needs through audience analysis, product research, and competitive analysis
Qualification
Required
Experience in designing, developing, and publishing IBM technical content that is easy to use, understand, and find
Proficiency in managing the end-to-end authoring process, including design, development, editing, production, translation, and life cycle management
Strong research skills to gather data, analyze it, and extract insights for developing content strategies and meeting business needs through audience analysis, product research, and competitive analysis
Simplify complex technical concepts from multiple sources into consumable content that drives user actions
Utilize writing skills to ensure clarity and adherence to IBM Style, making technical concepts understandable to the audience, using consistent terminology, and adapting content to user types
Write embedded user assistance to guide users within the interface, providing helpful and context-specific information
Utilize markup languages such as DITA XML, Markdown, and HTML, along with authoring tools like Oxygen, to create structured and accessible content
Apply design skills to create strategic and intelligent content that serves multiple purposes and enhances the user experience by taking a smart approach to content creation
Preferred
Proficiency in utilizing version control systems such as Git or GitHub for efficient content management and collaboration
Apply principles of human-computer interaction (HCI) design to create intuitive and user-centred interfaces
Demonstrate proficiency in programming languages such as Java, Ruby, PHP, Python, Swift, Go, Objective-C, or Node for technical content development
Company
IBM
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
Founded in 1911
10001+ employees
H1B Sponsorship
IBM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3032)
2024 (3301)
2023 (2160)
2022 (1809)
2021 (1157)
2020 (2669)
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-01-14IPO
Leadership Team
Alain Bénichou
Chief Executive Officer, IBM Greater China Group
Alex Yang
CTO and Chief Architect
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