Western Arizona Council of Governments (WACOG) · 3 hours ago
Customer Service Representative
Kingman, AZ
Full-time
Onsite
Entry Level
$15/hr - $19/hr
2+ years expWestern Arizona Council of Governments (WACOG) provides support to enhance program success in Yuma, La Paz, and Mohave Counties. The Customer Service Representative will deliver high-quality customer service, assist clients with their needs, and support various WACOG programs.
CharityGovernmentNon Profit
Responsibilities
Provide and maintain a positive, empathetic, and professional attitude towards customers and colleagues at all times. Go the extra mile to engage with and support customers
Communicate with customers through various channels ex: face-to-face, telephone, or email
Listen carefully and identify customer needs, concerns, issues and questions. Clarify information for customers, research every inquiry and provide solution and/or referrals
Greet and assist visitors to the office
Provide intakes/applications to customer’s that meet criteria. Receive completed intakes/applications and documentation and distribute to correct program and worker. Assist customer when they are unable to fill out the paperwork for any reason
Enter timely and accurate data into relevant systems, review customer profile and keep records of customers interactions, comments and concerns
Assist WACOG programs in making copies, verifying intakes/applications, make and/or confirm appointments with customer and notify colleague
Acknowledging, de-escalate and address customer’s concerns by providing appropriate solutions & alternatives in a timely manner. If necessarily follow the complaint procedures
Provide office support ex: Receive, sort and distribute mail, packets and faxes, manage drop-off box, translate, assist in board meetings, maintain equipment and supplies and organize and update copy room and lobby or other office assignments as needed
Maintain reliable and predictable attendance; work outside of standard business hours as needed
Utilize tact and discretion to maintain confidentiality of information and a positive image of WACOG
Perform other duties as necessary to carry out the administrative/ programmatic goals and objectives of WAGOG and/or department
Qualification
Required
High school diploma/GED
Current AZ DPS Fingerprint Clearance Card/ Criminal History Affidavit/Central Registry Background Check
Comfortable working in a fast-paced, high-energy environment
Ability to secure and maintain a driver's license valid in the state of Arizona, or an acceptable alternative means of transportation. May be required to drive an agency vehicle. Employees authorized to operate a private vehicle for WACOG business are required to carry liability insurance minimums. For purposes of vehicle insurance, minimum 21 years of age
Preferred
Associates degree
Two years customer service experience working in a non-profit agency
General knowledge of WACOG programs, goals, and the populations served
Skill in providing consistently high levels of professional customer service, demonstrating cultural competency and the ability to adapt approach to diverse clients
Proficiency in navigating relevant software applications to accurately enter data and generate reports
Detailed knowledge of Microsoft Office products
Ability to set realistic priorities, organize time, meet deadlines, complete projects on time, and excellent time management
Ability to remain calm and de-escalate situations when customers are in a stage of distress
Proficiency in communicating in the native language of clients is preferred
Benefits
Medical
Dental
Vision
Life Insurance
Arizona State Retirement System
Flexible Spending Account
Health Savings Account
Company
Western Arizona Council of Governments (WACOG)
Western Arizona Council of Governments (WACOG) has a vision of western Arizona communities where all residents, including those in poverty and the most vulnerable populations, can flourish and prosper.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase