Honeywell · 2 weeks ago
Sr Technical Support Professional - Avionics
Phoenix, AZ, United States
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expHoneywell is a leading software-industrial company that addresses critical challenges around energy, safety, security, and air travel. They are seeking a Sr. Technical Support Professional to provide exceptional technical support for Aerospace products, resolve complex issues, and enhance customer experiences.
AerospaceElectronicsInformation TechnologyInnovation ManagementManufacturingService Industry
No H1B
U.S. Citizen Only
Responsibilities
Respond to phone calls and emails requiring Honeywell avionics technical support
Resolve complex technical issues concerning installation, maintenance, troubleshooting, repair, overhaul, operation, modification, and certification of Honeywell electrical systems
Capture and reuse technical knowledge gained during the technical issue resolution process – knowledge management
Using Lean Six Sigma tools, participate in or lead projects that will drive improved customer experience and improved business processes
Document customer issues in Salesforce.com customer relationship management system
Build relationships with customers and internal support teams
Qualification
Required
10 years of experience troubleshooting electrical systems on business, commercial, and/or military aircraft
Proficient in reading and understanding Technical Data
Airframe and Powerplant license (A&P) or AME equivalency (5 years R&O)
Direct customer-facing support experience
Preferred
Bachelor's degree in Engineering or a related field; Master's degree preferred
Knowledge of aircraft maintenance and flight operations
Aerospace business acumen
Strong analytical and problem-solving skills
Proven track record in meeting customer commitments and resolving customer concerns in a timely manner
Ability to work under pressure
Strong written and verbal communication skills
Microsoft Office skills (Excel, Word, PPT, Outlook, Teams)
Ability to work independently with little supervision
Strong interpersonal skills and ability to form valuable professional relationships
Benefits
Employer-subsidized Medical
Dental
Vision
Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays
Company
Honeywell
Honeywell is a technology and manufacturing company that produces products for the automation, aviation, and energy transition industries.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4M2009-10-27Grant· $11.4M
1985-09-27IPO
Leadership Team
Jim Masso
President & CEO - Honeywell Process Solutions
Vimal Kapur
Chairman and Chief Executive Officer
Recent News
2026-01-23
Company data provided by crunchbase