SMS Data Products Group, Inc. ยท 2 hours ago
Client Support Technician
Albuquerque, NM
Full-time
Onsite
New Grad, Entry LevelSMS Data Products Group, Inc. is a dynamic systems integrator established in 1976, delivering innovative solutions to support customers' missions. They are seeking a Client Support Technician to provide Tier 1 service desk support, including answering calls, logging tickets, and assisting customers with IT equipment issues.
GovernmentHardwareInformation TechnologySoftwareTelecommunications
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs
Creates, updates and closes out help desk tickets
Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation
Maintains required documentation of Tier 1 processes and SOPs
Familiarity with Windows Operating system and Microsoft Office Suite
Create and update Service Now tickets
Familiarity with troubleshooting printers and multi-function devices
Familiarity with the setup of Video Teleconferencing systems
Familiarity with the configuration and operational support of Apple iOS and other approved wireless broadband device types
Familiarity with Account Permissions/Provisioning
Experience in computer hardware support, troubleshooting, and imaging for classified and unclassified systems
Adaptability in learning and supporting new software
Qualification
Required
Possess an IT background to assist customers in troubleshooting and resolving problems
Ability to interface well with customers at various levels of seniority in a variety of different fields
Excellent written and verbal communication skills
Ability to adapt well to diverse environments and work collaboratively in a dynamic team setting
Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs
Create, update and close out help desk tickets
Work with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation
Maintain required documentation of Tier 1 processes and SOPs
Familiarity with Windows Operating system and Microsoft Office Suite
Create and update Service Now tickets
Familiarity with troubleshooting printers and multi-function devices
Familiarity with the setup of Video Teleconferencing systems
Familiarity with the configuration and operational support of Apple iOS and other approved wireless broadband device types
Familiarity with Account Permissions/Provisioning
Experience in computer hardware support, troubleshooting, and imaging for classified and unclassified systems
Adaptability in learning and supporting new software
Refined critical thinking skills
Self-starter
Diplomatic
Multi-task capable
Dependable and reliable
Valid state driver's license required and capable of operating a motor vehicle
DoD Secret clearance is required or the ability to obtain an Interim clearance
Minimum DoD 8570/8140 IAT-I + CE certification required
Preferred
Prior experience in a government consulting services environment
Company
SMS Data Products Group, Inc.
As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation.
Founded in 1976
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Rosecan
President & CEO
Chuck Luedke
Chief Technology Officer
Company data provided by crunchbase